We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.83 out of 5 based on 24 customer ratings
24 reviews
100% of buyers enjoyed this product!
5 stars
( 20 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 4 out of 5
S***n –
Exactly as on the site, cottage not too thick of quality but good enough for such as I she wants to use. Unfortunately Super dishevelled because 2 PCs as small as possible packed sent to be needed. Iron Wire happy not broken.
Rated 5 out of 5
A***T –
Love! Only substimei size my cat bought the wrong size (bought the P) RS soon buy size G. THE material is good and cozy. Comes with a metal rim that is always armed structure.
Rated 5 out of 5
Y***a –
Excellent “slippers”! The cat appreciated.
Rated 5 out of 5
R***r –
Soft fleece couch, thin enough, the shape does not hold very well. Delivery to moscow 3,5 weeks.
Rated 4 out of 5
D***v –
I chose the size s for that terrier, the dog 2,2 kg, was small, but he likes it. We will use as a litter
Rated 4 out of 5
Customer –
This is a fleecy fleece with a thin padding and a wire frame that lifts the entrance-like a fleece warm blanket. It turned out cozy, and it can be washed. But, if the floor is cold, you will need additional bedding. In general, the goods are of good quality, although a little different from the photo. Sobaken is already dragging her all over the floor and diving there toys. In lyubertsy the parcel was 3,5 weeks after the order. Seller thanks and good trade!
Rated 5 out of 5
T***a –
I ordered on march 28, it came on april 22. Stitched is not very good. All seams stick out. But the cat liked it, so everything suits me
Rated 5 out of 5
S***r –
Perfect. He arrived in 9 days! Puts size s. i bought 38×48 cm
Rated 5 out of 5
Customer –
Perfect, thank you!
Rated 5 out of 5
A***a –
Delivery is fast, the goods came delivery of dec to the house.
Rated 5 out of 5
O***k –
Thank you store everything is fine
Rated 4 out of 5
Customer –
THE product is good, but not as padded as pictured. My dog has 14 kg and size almost was small. However, she liked and that is what matters.
Rated 5 out of 5
Customer –
Everything is fine, though the kitten did not like
Rated 5 out of 5
J***l –
Super warm, perfect, it is wonderful
Rated 5 out of 5
F***d –
I put 5 Stars puts a little small for my female dwarf pinscher, of good quality. Received in ten great days, thank you.
Rated 5 out of 5
Customer –
The product is great and arrived in good condition Thank you
Rated 5 out of 5
O***a –
Quality is good. Size 48*58 cm is very good, bulk. The cat will be comfortable. I like it. Thank you very much!!!
Rated 5 out of 5
A***o –
Very good, warm, soft, the description corresponds, flew to the rb for two weeks, for guinea pig perfectly approached!! I recommend the product and the store. Thank you.
Rated 5 out of 5
V***H –
perfect soft pouch for pets
Rated 5 out of 5
E***s –
Bought this dog bed (58×68CM) for my chihuahua. Bigger than I expected it to be. A Jack Russel would also fit in here. Very pleased with the product, the delivery took 12 days to The Netherlands (so that’s fast!) There is a metal straw shipped with the dog bed so the bed won’t fall over! Very happy, would recommend!
Rated 5 out of 5
W***r –
nice
Rated 5 out of 5
I***a –
The color came brown, but in general a good lounger! I liked the dog!))
Rated 5 out of 5
R***r –
Ordered for yorkshire terrier. The order came quickly. I liked it, the bottom is not dense, soft, but we fit. kotu also liked the house))))
Rated 5 out of 5
K***h –
The biggest one is great for my Chihuahua. She loves it! Delivered within a week to The Netherlands.
S***n –
Exactly as on the site, cottage not too thick of quality but good enough for such as I she wants to use. Unfortunately Super dishevelled because 2 PCs as small as possible packed sent to be needed. Iron Wire happy not broken.
A***T –
Love! Only substimei size my cat bought the wrong size (bought the P) RS soon buy size G. THE material is good and cozy. Comes with a metal rim that is always armed structure.
Y***a –
Excellent “slippers”! The cat appreciated.
R***r –
Soft fleece couch, thin enough, the shape does not hold very well. Delivery to moscow 3,5 weeks.
D***v –
I chose the size s for that terrier, the dog 2,2 kg, was small, but he likes it. We will use as a litter
Customer –
This is a fleecy fleece with a thin padding and a wire frame that lifts the entrance-like a fleece warm blanket. It turned out cozy, and it can be washed. But, if the floor is cold, you will need additional bedding. In general, the goods are of good quality, although a little different from the photo. Sobaken is already dragging her all over the floor and diving there toys. In lyubertsy the parcel was 3,5 weeks after the order. Seller thanks and good trade!
T***a –
I ordered on march 28, it came on april 22. Stitched is not very good. All seams stick out. But the cat liked it, so everything suits me
S***r –
Perfect. He arrived in 9 days! Puts size s. i bought 38×48 cm
Customer –
Perfect, thank you!
A***a –
Delivery is fast, the goods came delivery of dec to the house.
O***k –
Thank you store everything is fine
Customer –
THE product is good, but not as padded as pictured. My dog has 14 kg and size almost was small. However, she liked and that is what matters.
Customer –
Everything is fine, though the kitten did not like
J***l –
Super warm, perfect, it is wonderful
F***d –
I put 5 Stars puts a little small for my female dwarf pinscher, of good quality. Received in ten great days, thank you.
Customer –
The product is great and arrived in good condition Thank you
O***a –
Quality is good. Size 48*58 cm is very good, bulk. The cat will be comfortable. I like it. Thank you very much!!!
A***o –
Very good, warm, soft, the description corresponds, flew to the rb for two weeks, for guinea pig perfectly approached!! I recommend the product and the store. Thank you.
V***H –
perfect soft pouch for pets
E***s –
Bought this dog bed (58×68CM) for my chihuahua. Bigger than I expected it to be. A Jack Russel would also fit in here. Very pleased with the product, the delivery took 12 days to The Netherlands (so that’s fast!) There is a metal straw shipped with the dog bed so the bed won’t fall over! Very happy, would recommend!
W***r –
nice
I***a –
The color came brown, but in general a good lounger! I liked the dog!))
R***r –
Ordered for yorkshire terrier. The order came quickly. I liked it, the bottom is not dense, soft, but we fit. kotu also liked the house))))
K***h –
The biggest one is great for my Chihuahua. She loves it! Delivered within a week to The Netherlands.