Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***e –
Very quickly came the parcel 2 weeks, quality coat, we are very satisfied, thanks to the store. Dog york mini girl, pr back 27 cm, ordered m. just on it.
N***a –
Thank you very much to the store!!! Everything is perfect!!! Super quality!! On the chihuahua 2,100 kg on the back 26, breast 31, osh 21 village is wonderful!!! Very satisfied!!!!!!!
K***k –
Ribbon length adjustable. Pretty dog clothes. Clothes length is long. Packing workers. Ribbon is cute. Warm.
E***a –
Size l on the beaver 4 kg just right!!!! Quality is super!!! The dog is happy)!!! Super fast delivery!!!!! Thank you store! We will order more!!!!!
G***k –
Chic fur coat exactly the size all match the size fast delivery⭐⭐⭐⭐⭐
E***A –
Very nice thing. took as a gift. photo with a dog later.
V***h –
Very cool thing on the way out, elegant and sewn neatly. The dog first stole it from itself, and then realized that it was warm and began to carry.
I***v –
The goods were exactly a month. Nice cape. The size grid corresponds. Took the size S on York 26 cm on the back and 30 cm chest girth. Everything came up. I attach the photo. I recommend to buy.
S***e –
Very quick shipping-2 weeks. Nice product. M for dog 3,5 kg
N***a –
Very beautiful fur coat. Came very quickly. The size approached. Delivered by courier service.
B*** –
Everything is fine, very beautiful, I recommend) York 1500, back 25 cm, everything came up, you can take more.
V***v –
Very cool fur coat-Manto!!! Took L on the back 30 cm a little large, well, nothing, it’s fixable!!! Bought with a stock, worried not to be small. Our girl and we are very satisfied. The quality is excellent. I recommend.
A***a –
The product fully corresponds to the description and pictures. I ordered the size of Xs to us was very small. And in general, very beautiful, and pleasant to the touch. But not for winter, but rather for autumn, spring, very thin Delivery super fast two weeks to Bratsk went.
U***r –
PERFECT! My Shih Tzu will surely look like a Princess wearing this winter outfit! She is 15 months old & weighs 10 lbs. I ordered a size XL. The length of the coat is 15 1/2″. The coat does go all the way back to her tail. I think she would fit in Lg. but XL is NOT extremely big on her.
Customer –
Very nice good finished, the soft and warm material, as seen in the photo
A***s –
I love it