We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.91 out of 5 based on 35 customer ratings
35 reviews
100% of buyers enjoyed this product!
5 stars
( 32 )
4 stars
( 3 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
A***o –
It’s very fast to 11 day made shipping drop more fast well done recommend store
Rated 5 out of 5
A***a –
Everything works as it should. Good gadget for pet lovers.
Rated 5 out of 5
L***z –
Quality and good price. He arrived very quickly and everything in order. The measures correspond to the store’s description.
Rated 5 out of 5
M***a –
came
Rated 5 out of 5
M***y –
Shipping 50 days. The toyota belt socket fits. Take care of your animals, we are responsible for their safety!
Rated 5 out of 5
E***a –
21.05 was made to order-4.07 received, the goods correspond to the description, the fastening is suitable, the belt is strong enough. Now my wool ball will not run around the whole salon throwing its wool, hurray!
Rated 5 out of 5
A***a –
Great occasion and collar. The dog liked it, the lock on the leash in camry and x-trail came up. The parcel came in 10 days.
Rated 4 out of 5
E***o –
Looks fine and works fine
Rated 4 out of 5
G***g –
The order did not come, but returned the money
Rated 5 out of 5
H***z –
Good but I have to test whit my dog.
Rated 5 out of 5
L***a –
The goods were sent quickly, only in russia for almost a month walked… And so the goods are good… In practice has not yet applied
Rated 5 out of 5
G***y –
Second order. Just as satisfied.
Rated 5 out of 5
M***v –
Class
Rated 5 out of 5
Customer –
Great! Thank you!
Rated 5 out of 5
A***a –
It was exactly a month. Took to safely transport the dog, because. We were going across the border (a trip for a few days). It came the day after the departure. It was good that it happened so-i had to return after a few hours of driving back because of the documents for the dog (if you go across the border with the animals, then find out if the rules of transportation have not changed!). The strap itself keeps the dog in the car. If you sharply slow down, the dog can still jump down, but due to the small length of the strap will not fly into the radio tape. Too short to adjust, too, there is no sense, because the dog needs at least a little, but move around the salon (to be worn from one window to another, but you can all be different). Also, the strap saves from the intervention of the dog in transport management. If you have a dog in the back seat and constantly climbs to lick the driver, you can adjust the length of the strap and it does not stretch. The strap itself is small and light.
Rated 5 out of 5
G***s –
Everything came clearly. I was satisfied
Rated 5 out of 5
V***v –
The product corresponds to the description, good enough quality
Rated 5 out of 5
C***c –
Much longer than the estimated date, but i arrive
Rated 5 out of 5
A***S –
Thank you very much. the quality is excellent.
Rated 5 out of 5
T***s –
Fast delivery, good strap!
Rated 5 out of 5
F***g –
Very fast receive
Rated 5 out of 5
J***s –
tal cual
Rated 5 out of 5
W***e –
Long but object as described
Rated 5 out of 5
J***s –
Good quality product. It measures 33 cm smaller size and 61 cm bigger size. Arrived in 23 days.
Rated 5 out of 5
K***n –
Good quality and very affordable
Rated 5 out of 5
D***k –
Delivery month. Seller recommend.
Rated 5 out of 5
Y***f –
Order came quickly! Very convenient!
Rated 5 out of 5
F***a –
excelente
Rated 5 out of 5
K***v –
Everything matches.
Rated 5 out of 5
C***d –
Ordered the 28th of August and recieved the 11th of September.
Rated 5 out of 5
Customer –
27 days to deliver to Ontario Canada. No need to contact the store. Buckle works in Ford F-150 and Ford Escape. Good quality. Recommend
Rated 5 out of 5
O***a –
All ржавое come
Rated 4 out of 5
I***k –
Quality medium but overall approx. Not yet tested
Rated 5 out of 5
M***r –
good
Rated 5 out of 5
D***n –
The product wasn’t damaged and it was packaged well. I haven’t used the product yet and looking forward to it.
A***o –
It’s very fast to 11 day made shipping drop more fast well done recommend store
A***a –
Everything works as it should. Good gadget for pet lovers.
L***z –
Quality and good price. He arrived very quickly and everything in order. The measures correspond to the store’s description.
M***a –
came
M***y –
Shipping 50 days. The toyota belt socket fits. Take care of your animals, we are responsible for their safety!
E***a –
21.05 was made to order-4.07 received, the goods correspond to the description, the fastening is suitable, the belt is strong enough. Now my wool ball will not run around the whole salon throwing its wool, hurray!
A***a –
Great occasion and collar. The dog liked it, the lock on the leash in camry and x-trail came up. The parcel came in 10 days.
E***o –
Looks fine and works fine
G***g –
The order did not come, but returned the money
H***z –
Good but I have to test whit my dog.
L***a –
The goods were sent quickly, only in russia for almost a month walked… And so the goods are good… In practice has not yet applied
G***y –
Second order. Just as satisfied.
M***v –
Class
Customer –
Great! Thank you!
A***a –
It was exactly a month. Took to safely transport the dog, because. We were going across the border (a trip for a few days). It came the day after the departure. It was good that it happened so-i had to return after a few hours of driving back because of the documents for the dog (if you go across the border with the animals, then find out if the rules of transportation have not changed!). The strap itself keeps the dog in the car. If you sharply slow down, the dog can still jump down, but due to the small length of the strap will not fly into the radio tape. Too short to adjust, too, there is no sense, because the dog needs at least a little, but move around the salon (to be worn from one window to another, but you can all be different). Also, the strap saves from the intervention of the dog in transport management. If you have a dog in the back seat and constantly climbs to lick the driver, you can adjust the length of the strap and it does not stretch. The strap itself is small and light.
G***s –
Everything came clearly. I was satisfied
V***v –
The product corresponds to the description, good enough quality
C***c –
Much longer than the estimated date, but i arrive
A***S –
Thank you very much. the quality is excellent.
T***s –
Fast delivery, good strap!
F***g –
Very fast receive
J***s –
tal cual
W***e –
Long but object as described
J***s –
Good quality product. It measures 33 cm smaller size and 61 cm bigger size. Arrived in 23 days.
K***n –
Good quality and very affordable
D***k –
Delivery month. Seller recommend.
Y***f –
Order came quickly! Very convenient!
F***a –
excelente
K***v –
Everything matches.
C***d –
Ordered the 28th of August and recieved the 11th of September.
Customer –
27 days to deliver to Ontario Canada. No need to contact the store. Buckle works in Ford F-150 and Ford Escape. Good quality. Recommend
O***a –
All ржавое come
I***k –
Quality medium but overall approx. Not yet tested
M***r –
good
D***n –
The product wasn’t damaged and it was packaged well. I haven’t used the product yet and looking forward to it.