We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.94 out of 5 based on 33 customer ratings
33 reviews
100% of buyers enjoyed this product!
5 stars
( 31 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
F***z –
Great product. High quality. Fast shipping to Spain.
Rated 5 out of 5
O***a –
The bottle is very cool. Jack russell drinks great with her. On trips very comfortable.
Rated 5 out of 5
A***a –
Awesome drinking bowl! Quality is excellent, odorless. thanks a lot to the store! Stunningly fast delivery 7 days to moscow!
Rated 5 out of 5
I***n –
Excellent drinking bowl, it’s nice to hold a quality thing in your hands. A large dog is more convenient to drink, completely removing the silicone cover. Its money is worth, i recommend to purchase
Rated 5 out of 5
K***A –
The bottle is very good, delivery 10 days from the moment of order! No chemistry! I think sobaken will like it too!
Rated 5 out of 5
Customer –
Bottle beauty! Convenient, handy recommended!!! Has come Courier in 3 weeks
Rated 5 out of 5
A***f –
Very good product, fast delivery. Thank you!
Rated 5 out of 5
Customer –
Everything is fine, good quality, good packaging. Very fast shipping (10 days to siberia) all right, good quality, good packaging. Very fast delivery (10 days to siberia) excellent store!!!
Rated 5 out of 5
M***A –
Great bottle! The quality is good, does not smell plastic or silicone. Durable leaf. Easily bends and the dog with pleasure drinks. Convenient thing! Thank you! In tyumen the parcel came for 2,5 weeks. Quick!
Rated 5 out of 5
A***a –
Came in a month, the track was tracked. The bottle is stunning, high-quality, made of dense plastic, sports. 100% corresponds to the picture) very satisfied with the purchase, i recommend!
Rated 5 out of 5
I***a –
really high quality product! arrived in Moscow in approximately 3 weeks. was perfectly packed. definitely recommend it for summer walks with your dog!
Rated 5 out of 5
A***a –
Cool bottle, fast delivery. thanks!
Rated 5 out of 5
A***L –
Not yet used, but tried to drink, drinks)
Rated 5 out of 5
O***a –
Quality is good, came very quickly
Rated 5 out of 5
H***h –
Goodie shipping we ‘ve come to-order and weeks inside as arrived almost looks to ~
Rated 5 out of 5
M***n –
Very fast delivery, we can also screw a real bottle of water is great! Thank you!!
Rated 5 out of 5
G***a –
Designed with not only about PSACH, but also ludziach.. Water you nalewamy PSU, no returns for bottle as with other models. Korzystam with her at daily spacerach and long wyprawach (then uzupełniam). Need to press to water began to flow. Takes Care of hydration dog, needed especially in summer. Suggest also version with cartridge cooling. Thank you for creation and availability of all who had attended stworzeniu this tool.
Rated 5 out of 5
Customer –
Nice bottle. Suitable for small dogs
Rated 4 out of 5
V***a –
The bottle came normally so scratched at the neck on several sides. Like she was dropped. But this did not affect the functionality. In general, it is very convenient for long walks and trips with the dog) have already tried.
Rated 5 out of 5
I***A –
Thank you, everything corresponds to the description and delivery on time. We will be happy with the opportunity to increase the time of walking!
Rated 5 out of 5
R***e –
Pristatymas į Lietuvą
Rated 5 out of 5
T***a –
The parcel received after 3 weeks from the moment of order, the bull was 580 ml, and there is, on the bottle itself there is a scale in ml, which can control the amount of water, ordered for large (german shepherd) and medium (husky) dogs, silicone to the touch feeling pleasant, the smell is not strong, But there is also a silicone bowl attached to the lid of the bottle, it also has a rope. In the lid there is a hole, small enough, that is, all the water in the bowl immediately will not pour out, for this you need to press on the bull. The lid is easy to unscrew, the silicone bowl is easy to turn out, it does not need much effort. There is also a plug that closes the hole in the lid and does not let the water flow. The german shepherd drink is convenient, the bowl is sufficient size, also, you can remove the lid from the bowl and just out of the open bottle pour water, it even seemed to me it is faster, than to press and wait for the water in enough amount to pour out so that the dog can drink it. Many thanks to the store! Order satisfied
Rated 5 out of 5
L***z –
Very practical
Rated 5 out of 5
S***r –
There was a bottle, a little crumpled, on the road probably loaded something on it, but not critical. You can buy.
Rated 4 out of 5
K***h –
Bottle for 500 ml, plastic, silicone sheet, looks good. Let’s see how it will be in use
Rated 5 out of 5
7***7 –
Great drinking bowl. For a large dog is not a very deep leaf. Plastic bottle. The quality is excellent, there is almost no smell.
Rated 5 out of 5
M***Y –
Fast delivry France, quality OK
Rated 5 out of 5
Customer –
This bottle is really nice It can fit on 2 Classic bottles size 24/38 cm in diameter Conform to the photo the colors are very beautiful
Rated 5 out of 5
L***a –
Product quality Thanks to the store, for the good packing of the parcel German shepherd eugene liked it. Already drank from her. Conveniently holds on the wrist… Comfortable to take with you for a walk. The order was created 08.08.19, the goods were sent immediately and came to the post office 21.08.19 to kazakhstan karaganda region. G. temirtau in 13 days. Super fast shipping… With the seller did not have to communicate
Rated 5 out of 5
Y***i –
The product is excellent! I recommend. With the store did not communicate. Cover in the form of a leaf. Thought it would be plastic, and it turned out to be the lid itself rubber, and a bottle of plastic. Comments when delivery was not, came quickly.
Rated 5 out of 5
Customer –
Comfortable bottle. Good quality. I recommend!
Rated 5 out of 5
G***o –
It matches the description, I managed to easily use it. Fast delivery in 11 days. I like this dual function.
Rated 5 out of 5
S***k –
Bottle great. Only minus this delicate plastic which in transportation to wgniótł but no problem managed to fix it.
F***z –
Great product. High quality. Fast shipping to Spain.
O***a –
The bottle is very cool. Jack russell drinks great with her. On trips very comfortable.
A***a –
Awesome drinking bowl! Quality is excellent, odorless. thanks a lot to the store! Stunningly fast delivery 7 days to moscow!
I***n –
Excellent drinking bowl, it’s nice to hold a quality thing in your hands. A large dog is more convenient to drink, completely removing the silicone cover. Its money is worth, i recommend to purchase
K***A –
The bottle is very good, delivery 10 days from the moment of order! No chemistry! I think sobaken will like it too!
Customer –
Bottle beauty! Convenient, handy recommended!!! Has come Courier in 3 weeks
A***f –
Very good product, fast delivery. Thank you!
Customer –
Everything is fine, good quality, good packaging. Very fast shipping (10 days to siberia) all right, good quality, good packaging. Very fast delivery (10 days to siberia) excellent store!!!
M***A –
Great bottle! The quality is good, does not smell plastic or silicone. Durable leaf. Easily bends and the dog with pleasure drinks. Convenient thing! Thank you! In tyumen the parcel came for 2,5 weeks. Quick!
A***a –
Came in a month, the track was tracked. The bottle is stunning, high-quality, made of dense plastic, sports. 100% corresponds to the picture) very satisfied with the purchase, i recommend!
I***a –
really high quality product! arrived in Moscow in approximately 3 weeks. was perfectly packed. definitely recommend it for summer walks with your dog!
A***a –
Cool bottle, fast delivery. thanks!
A***L –
Not yet used, but tried to drink, drinks)
O***a –
Quality is good, came very quickly
H***h –
Goodie shipping we ‘ve come to-order and weeks inside as arrived almost looks to ~
M***n –
Very fast delivery, we can also screw a real bottle of water is great! Thank you!!
G***a –
Designed with not only about PSACH, but also ludziach.. Water you nalewamy PSU, no returns for bottle as with other models. Korzystam with her at daily spacerach and long wyprawach (then uzupełniam). Need to press to water began to flow. Takes Care of hydration dog, needed especially in summer. Suggest also version with cartridge cooling. Thank you for creation and availability of all who had attended stworzeniu this tool.
Customer –
Nice bottle. Suitable for small dogs
V***a –
The bottle came normally so scratched at the neck on several sides. Like she was dropped. But this did not affect the functionality. In general, it is very convenient for long walks and trips with the dog) have already tried.
I***A –
Thank you, everything corresponds to the description and delivery on time. We will be happy with the opportunity to increase the time of walking!
R***e –
Pristatymas į Lietuvą
T***a –
The parcel received after 3 weeks from the moment of order, the bull was 580 ml, and there is, on the bottle itself there is a scale in ml, which can control the amount of water, ordered for large (german shepherd) and medium (husky) dogs, silicone to the touch feeling pleasant, the smell is not strong, But there is also a silicone bowl attached to the lid of the bottle, it also has a rope. In the lid there is a hole, small enough, that is, all the water in the bowl immediately will not pour out, for this you need to press on the bull. The lid is easy to unscrew, the silicone bowl is easy to turn out, it does not need much effort. There is also a plug that closes the hole in the lid and does not let the water flow. The german shepherd drink is convenient, the bowl is sufficient size, also, you can remove the lid from the bowl and just out of the open bottle pour water, it even seemed to me it is faster, than to press and wait for the water in enough amount to pour out so that the dog can drink it. Many thanks to the store! Order satisfied
L***z –
Very practical
S***r –
There was a bottle, a little crumpled, on the road probably loaded something on it, but not critical. You can buy.
K***h –
Bottle for 500 ml, plastic, silicone sheet, looks good. Let’s see how it will be in use
7***7 –
Great drinking bowl. For a large dog is not a very deep leaf. Plastic bottle. The quality is excellent, there is almost no smell.
M***Y –
Fast delivry France, quality OK
Customer –
This bottle is really nice It can fit on 2 Classic bottles size 24/38 cm in diameter Conform to the photo the colors are very beautiful
L***a –
Product quality Thanks to the store, for the good packing of the parcel German shepherd eugene liked it. Already drank from her. Conveniently holds on the wrist… Comfortable to take with you for a walk. The order was created 08.08.19, the goods were sent immediately and came to the post office 21.08.19 to kazakhstan karaganda region. G. temirtau in 13 days. Super fast shipping… With the seller did not have to communicate
Y***i –
The product is excellent! I recommend. With the store did not communicate. Cover in the form of a leaf. Thought it would be plastic, and it turned out to be the lid itself rubber, and a bottle of plastic. Comments when delivery was not, came quickly.
Customer –
Comfortable bottle. Good quality. I recommend!
G***o –
It matches the description, I managed to easily use it. Fast delivery in 11 days. I like this dual function.
S***k –
Bottle great. Only minus this delicate plastic which in transportation to wgniótł but no problem managed to fix it.