Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
THE product is the same picture of store, arrived fast and enjoyed, but, in verse was not recorded all text that ordered.
Thank you very much!!! The store is just fine. Fulfilled all requests. Shipping about 3 weeks. We liked everything.
Thank you. The addressee is excellent. Solomon is happy!!!
The badge is cool. Came quickly. the store is super. i recommend to everyone
Very pretty pendant, engraver gently palpable under your finger, so shouldn’t the Abrade. After contact with water not zauważyłam by something the cannon. FB # mojerecki
Super, the quality is good, came in a box, with two clasps of different sizes
Excellent, everything came as i asked even without errors in the name or contact numbers. Plus it came very soon everything!
Everything is fine cool super
ID zamawiałam Poraz second-REWELACJA!!!! BEAUTIFUL!!!
Thank you very much! Very cool token! Everything is clearly written. I really liked it! Seller recommend unequivocally!!!
Fits fine for siberian huskies! I ordered 3pcs with engraving and 3pcs without text, and its all perfect! thank you!
A wiec… circle of fastener made of a soft material which rozgiołem fingers. Had replaced to dog didn’t pendants. For awersie Plpod sylwetką dog Ryszarda with space for engraver which No. Reverse OK. Clear, transparent. Two buckles… super. Shipment about time.
It came in about a month. Packed beautifully. Quality is good.
Hello. the parcel received. thank you. Not inscriptions. with the store, did not communicate.
Everything is fine, thank you!
Love it, it’s exactly how it was described!
It’s cute, but it’s not recorded.
Quality super, all ok
The goods came quickly, quality. I like everything
Supakuota.Zetonas net i dezute ideta. Kokybe nebloga. Nesimate keliones.
Super and fast shipping
Excellent, the store wrote everything correctly, russian letters
Super badge, beautiful, large, the inscription is executed correctly. I took it for the avatar. I recommend the product and the store.
The badge came, i advise everyone, it looks decent!
The order came quickly. Engraving is correct, the product is of good quality.
Excellent product, arrived on time.
Excellent addressee, very beautiful
The attention of the good store, the product as in the description, excellent quality