Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not look like real gold, but its not to Bad, looks nice
Very beautiful set received on time everything as in the description very elegant look cool very satisfied thanks to the store
Nice, although the necklace doesn’t open well, the color is more intense, medium quality
Very nice as the picture i recommend
Delivery to germany fast. The kit looks beautiful and rich. Do not distinguish from gold. Not very red, the very thing you need. The ring is suitable for any size, the fasteners need a nail to bend to hold well. The store was interested in how long the color on the jewelry lasts, but he did not really answer me. But for such a price, the kit is dressed once and it’s already wonderful. I’ll try to cover colorless varnish
Recommend. fast, safe and beautiful.
Very good product as it is in the description Thank you store
Pretty and nice
It went a long time, but it came. packing is excellent. i advise the store and the goods. Later i will add…
Set cool. Looks like gold. Take it, you will not regret it.
Set very cute, beautifully wyglada. Unfortunately łancuszek has spoiled zamkniecie. Czekalam 3 weeks
Wet cute pearl necklace ana matching earring including a ring( on a small size) but ok. Definitely buy other colours..
Full set very cute. All OK.
Very beautiful set
I liked the kit very much, i recommend it beautiful
The order went a little more than a month quite, the set is beautiful i recommend
Set beautiful, recommend
Nice product but the ring when already broken when receiving it.
Jewelry set came to the Lithuania after 1 month. It came well packed and without defects. There is only one problem – the necklase clasp iz hard to open and close. Jewelry looks exactly like in the picture, but I would not buy it a second time, because if you will touch jewelry, you can feel that it is very cheap. But the store I recomend.
only one out of 16 was damaged/badly polished. but will not open a dispute at 15 others were great value for money) will definitely buy again
Very beautiful set i advise loving women to buy as soon as possible
I loved it!!!! Just like the picture!!! Came really soon
the package is good but it take time.
Received early than expected to Sri Lanka (like a week before the expected date). Fairly good in condition, but the colour is not pure gold. Its somewhat redish gold. Product is good and as it is a whole set, I think I am okay to mind the colour change. But its better if you update photos of the product which shows real colour of the items.
Everything came in time without jambs beautiful costume jewelry,)
Super, very beautiful set, store recommend
I recommend. Only long shipping.
Pasūtīju 10.08.19. Atnāca 26.09.19. Iepakots lieliski. VISS vesals. Braucu pakaļ, ļoti skaista krāsa, noteikti sūtīšu vēl. 100%
Very cute and very well packaged i arrive sooner than expected