We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.94 out of 5 based on 35 customer ratings
35 reviews
100% of buyers enjoyed this product!
5 stars
( 33 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
M***n –
Delivery 2 weeks, looking nice.
Rated 5 out of 5
R***a –
Thank you very much from the spouse. Set very I liked it. The goods arrived intact, packed perfectly.
Rated 5 out of 5
K***V –
Exact
Rated 5 out of 5
J***j –
The game came complete and this beautiful.
Rated 5 out of 5
Customer –
cool
Rated 5 out of 5
A***a –
Thank you. very much
Rated 5 out of 5
Y***a –
The view is very expensive. even if it darkens, you can clean the tooth powder and again shine. worth a sample of 925. bought for 187 rubles.
Rated 5 out of 5
M***n –
Delivery 1 month. Nice
Rated 5 out of 5
L***g –
The set is really preciosome has arrived in the evening that’s why the images don’t look very good but what’s nice is nice
Rated 5 out of 5
A***n –
Poor product quality! After two, three sock the color faded, from metal went irritation on the skin!!! One-time goods! and also came with marriage, one of the earrings is missing a stone., but even this did not affect my opinion initially, and i did not even demand a part of the money for marriage! And after a couple of sock color metal in general upset… But it was too late to open a dispute.
Rated 5 out of 5
P***v –
It came quickly, packed well. Silver-plated metal. For such a price is quite a decent set
Rated 4 out of 5
M***a –
Caceswto good and stones shimmer super
Rated 5 out of 5
Customer –
Wife liked☺Quality is good. The truth is a little smaller than i thought. But overall excellent! By the way packed in a sealed package filled with air, each product in a separate package. The first time i see such a quality packaging.
Rated 5 out of 5
L***i –
Well received .. good quality is top
Rated 5 out of 5
H***d –
it’s beautiful
Rated 5 out of 5
R***a –
Juda chiroyli sifatli narxiga munosib
Rated 5 out of 5
R***o –
Beautiful. Prompt delivery.
Rated 5 out of 5
R***A –
All as in the description, neat, the marriage, flew quickly, i recommend.
Rated 5 out of 5
Customer –
Much nicer q in the photo
Rated 5 out of 5
F***r –
Super quality product
Rated 5 out of 5
Customer –
Ótimo acabamento!
Rated 5 out of 5
D***o –
Delivery fast, jewelry beautiful)
Rated 5 out of 5
E***e –
All ok. Your money is worth it. Let’s see how to wear.
Rated 5 out of 5
D***d –
Everything is fine, packing is super. Arrived in 20 days.
Rated 5 out of 5
P***p –
I ordered two. Delightful sets. Without censure and marriage. I’m delighted!
Rated 5 out of 5
R***a –
Spaboo. beautiful set
Rated 5 out of 5
B***d –
The item was delivered thanks ..
Rated 5 out of 5
V***a –
Delivery is long, to moscow more than a month, but the goods are satisfied. Of course you can immediately see that this is not an expensive thing and a glass)
Rated 5 out of 5
F***b –
A lot of e gentle and beautiful. incredible work
Rated 5 out of 5
Customer –
Everything is fine
Rated 5 out of 5
G***t –
All as in the description, for jewelry is very worthy for such a price. But it is possible that the metal can darken over time, let’s see.
Rated 5 out of 5
V***h –
Beautiful. Careful.
Rated 5 out of 5
R***a –
The parcel was received a little late, the fault of the store is not. Thank you very much to the seller.
Rated 5 out of 5
V***i –
Minsk reached in 3 weeks, the track was tracked. Packed in plain plastic bubble envelope and bag with clip. The set is quite beautiful, looks elegant, the picture corresponds.
Size: length 18 inches Pendant 8MM Stone Material: 925 sterling silver Quantities: 1 PC Ring,1 Pendant Necklace and 1 pair earring
M***n –
Delivery 2 weeks, looking nice.
R***a –
Thank you very much from the spouse. Set very I liked it. The goods arrived intact, packed perfectly.
K***V –
Exact
J***j –
The game came complete and this beautiful.
Customer –
cool
A***a –
Thank you. very much
Y***a –
The view is very expensive. even if it darkens, you can clean the tooth powder and again shine. worth a sample of 925. bought for 187 rubles.
M***n –
Delivery 1 month. Nice
L***g –
The set is really preciosome has arrived in the evening that’s why the images don’t look very good but what’s nice is nice
A***n –
Poor product quality! After two, three sock the color faded, from metal went irritation on the skin!!! One-time goods! and also came with marriage, one of the earrings is missing a stone., but even this did not affect my opinion initially, and i did not even demand a part of the money for marriage! And after a couple of sock color metal in general upset… But it was too late to open a dispute.
P***v –
It came quickly, packed well. Silver-plated metal. For such a price is quite a decent set
M***a –
Caceswto good and stones shimmer super
Customer –
Wife liked☺Quality is good. The truth is a little smaller than i thought. But overall excellent! By the way packed in a sealed package filled with air, each product in a separate package. The first time i see such a quality packaging.
L***i –
Well received .. good quality is top
H***d –
it’s beautiful
R***a –
Juda chiroyli sifatli narxiga munosib
R***o –
Beautiful. Prompt delivery.
R***A –
All as in the description, neat, the marriage, flew quickly, i recommend.
Customer –
Much nicer q in the photo
F***r –
Super quality product
Customer –
Ótimo acabamento!
D***o –
Delivery fast, jewelry beautiful)
E***e –
All ok. Your money is worth it. Let’s see how to wear.
D***d –
Everything is fine, packing is super. Arrived in 20 days.
P***p –
I ordered two. Delightful sets. Without censure and marriage. I’m delighted!
R***a –
Spaboo. beautiful set
B***d –
The item was delivered thanks ..
V***a –
Delivery is long, to moscow more than a month, but the goods are satisfied. Of course you can immediately see that this is not an expensive thing and a glass)
F***b –
A lot of e gentle and beautiful. incredible work
Customer –
Everything is fine
G***t –
All as in the description, for jewelry is very worthy for such a price. But it is possible that the metal can darken over time, let’s see.
V***h –
Beautiful. Careful.
R***a –
The parcel was received a little late, the fault of the store is not. Thank you very much to the seller.
V***i –
Minsk reached in 3 weeks, the track was tracked. Packed in plain plastic bubble envelope and bag with clip. The set is quite beautiful, looks elegant, the picture corresponds.
Y***i –
Arrived in 3 months