Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little disappointed that the petals are glued roughly, but in general the price-quality ratio is excellent, i will wear
I like it! Just like the picture!
Love it! The bracelets are just as pictured! Recommend!
They are beautiful
Loved, super delicate, arrived within 1 month!
13.07 ordered, and 08.08 already took from the post office. The quality of bracelets was satisfied! Honestly, i expected to see a little worse)
They’re super cute and good stuff the only thing is they’re a little big and if you have the arm static fine but when you lower your arm all gather, they get tangled up and don’t look so cute anymore
Thanks For Good Product .
Accurate product description. Super quick shipping. Good quality. Its my third order. Thank you store. Highly recommended.
Just unchained. Everything is intact. I’m happy
I’m delighted with the bracelets! Awesome look. I will wear separately. While i put on one-not a chain. I ‘ve been admiring all day. Walked 1.5 months in st. petersburg
Neutral. Not good, not bad. The quality of steel is quite bad. They look pretty in plain sight, but the gold bath is very bad and i think it will last very little. Although for the price you can’t ask much more.
the color is a bit dull
Definitely for wider bracelet wristwatches, but prezentują is great.
This particular game i loved
Thank you! Very beautiful bracelets! But there is an extra rhinestone on the bracelet (
The order arrived very quickly. Thanks
Accurate product description. Delivery took a short while. Happy with the service and quality of the product. Seller highly recommended. Thank you. Its my 6th order
He arrived in colombia in a very fast month excellent as the photo, nice.
Fast delivery, good product I recommend
We’ll see how good the coating is.
Well received the package.
very nice but the material isn’t the best thing
They are not very good quality, but they meet for the price
I liked it though, i thought it was one piece and not separately each bracelet.
Beautiful as picture