Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***S –
Watch great
F***t –
Like. Light and different. Worth having written in Chinese …..
S***o –
Very good, arrived fast, store recommend
D***d –
Very good watch I recommend
M***r –
THE watch has its limitations and the material it does not seem to be a good quality plastic box. THE bracelet is very beautiful and soft. The display is large and touch button to access functions works perfectly, but is very sensitive. Just touch the body over clothing it accesses functions. I got the thin wrist and was very good to me and my wife. Vibration it is horrible. Noisy. The pressure measurement functions and heartbeat are very accurate. Found a good cost-effective.
H***y –
Very good
A***n –
Great watch. Works with wearfit and wearfit 2.0. Delivery to armenia-14 days. Thank you.
D***f –
perfectly matched with the item on line(ordered item).Item delivered 11 days after order. Am still waiting for the second item I ordered.
M***o –
It only took 17 days to arrive
D***s –
Product beautiful, very light, AND arrived on time.
V***s –
The material of the case is cheap, cheap, but for such a price will be ok.
R***a –
Like the product, just a little lighter than I imagined and navigation is made only by central button, it is touch (touch screen is not whole, but meets my need). THE store was very attentive and along the order sent a keychain as gift. Like this surprise and plan to buy more times in this store.
T***k –
the watch is cool, but brightnes Is too low. arrived Fast to czekia.
R***n –
very fast and good quality
M***m –
Arrived well packed. Works. Very good!
A***y –
Everything is fine, delivery is very fast 1.5 weeks, but i did not find how to change the language at least to english. .. Thanks for the gift
F***a –
Arrived fast product quality no charge store sent me a toast
D***a –
fast shipping, arrived within 2 weeks. good product. recommend this store AAA+++
Customer –
I just received it. i can’t value it. It looks good. Greetings
W***z –
Great arrived fast
J***a –
I really liked it.
L***s –
Looks good, use to see
L***l –
Looks cheap came discharged
P***k –
Product is ok. Good quality and very fast shipment.
M*** –
Looks just like the very nice photo
Z***i –
I received my product for 28 jrs I think. Fast delivery mrc the store.
R***l –
Very cool and well with all functions of truth
-***T –
Very good!
M***a –
Very fast delivery. Exelent!
G***g –
Working perfect!
R***r –
super
A***g –
Not tested yet. But looks like ob imiges