Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***n –
The store is well done, quickly sent, received in fourteen days, the seller recommend.
E***z –
Shipping to spain in 3 days, same as the picture, works great, recommended
M***v –
I’m happy
N***n –
Top came right and early
E***s –
At first glance the product is as described. With excellent workmanship. Comes with instruction manual. THE product was not taxed here for Bethlehem/Stop/Brazil. THE store sent a friendly phone holder as gift. Thank You. I Am very satisfied with the purchase. THE seller and the store has seriously. Recommend.
J***o –
Super fast and super nice
T***e –
Very big. Impressive
V***v –
The goods are very satisfied, the parcel arrived, quite, quickly. In the stepson was a gift from the store (i laughed)
A***r –
Arrived fast, and as seen in the photos, like and recommend
A***a –
lindo
V***o –
The watch is very good! Comfortable! Everything is super! Delivery to me was very surprised for the first time so quickly on monday made an order, on thursday called to specify where to deliver and at what time, and now friday i go with new hours))) i advise this store to everyone!!!
S***s –
Got a clock with home delivery. Tomsk was reached in 3 days. Quality is good, look at times more expensive. Seller recommend unequivocally!
I***o –
Very well made. Am using 3 months and everything is OK so far.
V***y –
Come! Which is very happy, the truth was walking for a long time… But compensated with a small gift, thank you!
A***v –
Description corresponds.
E***a –
Watch husband liked, light. Thank you.
K***s –
Fast shipping (25 days), watch beautifully packaged, more beautiful than the picture! Recommend!
G***g –
Excellent product, super elegant and arrived in about 15 days
B***v –
A month drove, but came, work, the arrows did not immediately go, it turned out to be necessary to remove the plug from under the wheel. I can not turn off the alarm clock, otherwise soup gut, p.s. Wife as she saw said the wheel from the tractor, not the clock;) i like
L***r –
Excellent watch very happy with late purchase more than two months by customs but all very well 3 gift women watches and 5 utensils to hold the cell well i recommend the store always very attentive and the earring
M***a –
Product excellent quality! Arrived very fast!
U***u –
I arrive fast, very good product.
R*** –
Top… THE watch is great quality!! Always buy
N***e –
Good watch .I like it. Beautiful nothing went wrong until now. Delivered In 6 Days
N***e –
Good watch Lovely and Delivered in 6 Days and Nothing went wrong Until now.Reccomend
L***l –
The goods ordered on september 12 received on october 2, the parcel for some reason came from estonia, everything works, on water resistance did not check with the menu itself figured out the instruction there of course not hot
P***v –
Good quality product Until now am satisfied
M***m –
Nice, well made watch of excellent quality and value for the money