Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyers Show
F***r –
Excellent Watch. Product as advertised. All working perfectly. Quality FORSINING can trust. Worth.
Customer –
Exelent product, loved it.
V***y –
The parcel is satisfied. The clock is heavy, went immediately after the factory. Let’s see how much it is enough) according to the review for a day or two. Removed a couple of links and sit well. Until they were in the water. The goods came in whole and very well packed. A little later can leave feedback)
W***l –
I got the rose gold, the color is different mi from the photo in description. Anyway the watch is beautiful and working properly. The packaging was superb, the store took a good care for packing the item. The watch is beautiful and i recommend it.
J***s –
Beautiful clock liked.
A***v –
The watch is good. I liked the quality. Before saratov drove 10 days.
A***u –
Excellent quality I advise you this store Good Goods %
Customer –
The parcel came in 20 days to sverdlovsk region, everything is well packed, super!!!
Customer –
The clock works well with a hard charge more than 24 h, but i didn’t like the quality of the bracelet especially at the junction points with the watch, ade mas is complicated to vary the size because the pins are very hard. And the box arrived crushed but the watch was well protected.
P***m –
Angry!!!!
E***s –
Perfect super nice i advise
E***e –
Watch awesome, for your money
E***o –
Watch very good, like.
S***n –
The product looks good. Recommended.
E***e –
Very good product exceeded my expectations only bracelet that could be a bit better. AND come on schedule
A***s –
The product arrived excellent conditions, the store good to communication and attention, excellent, it takes time to arrive but it’s for the postal service, if you buy for mexico choose a good service, but thanks to the seller the product arrived well and is exactly the description, quality and operation, recommended seller
E***v –
The parcel came quickly! very well packed! the product corresponds to the description. very satisfied with the clock! store rkamenduyu 5 +!!!
M***s –
good product
E***o –
Watch very beautiful, looks good quality
Customer –
EVERITHING IS OK THANK YOU SELLER RECCOMAND
C***s –
Arrived fast product well packed, all as described to buy back soon!!!
F***r –
The product is equal to the description, delivery was delayed by 4-72 it took almost 2 months to deliver the product to me from your envi. You get to see the wrist from the hand on the other side
V***V –
Very large, heavy, pure men’s watches! Workmanship at 5 +! The bracelet has several degrees of fastening! The bracelet can be adjusted as you like on the hand! Super! Thank you very much! I recommend to everyone!
Customer –
The watch is good, the quality is excellent! I recommend both the product and the store!
G***l –
The clock value am satisfied only found the weak material bracelet
E***v –
The goods came quickly, packed perfectly. But here is the quality of the keychain horror! The buckle in the closed position sticks out (seen in the photo), on 3 photos two pips on the left perfectly sits in the hole and on the right not completely and has already flew out several times and the clock fell!
D***o –
Excellent store very fast and well packed, watches Top really beautiful already bought other Thank you
Customer –
ela
V***v –
A month went to belarus. But for a long road did not suffer at all, and all because they are packed as reliably as possible. I think that if even someone stepped on their way, the clock would be fine. The watch itself looks good, but the bracelet is light, stamped and rattles even on the hand. How it will hold rose gold-it is still unclear how i can not say anything about the accuracy of the course. I am sure only that the mechanic for such a price will not be accurate clearly (the question is in the amount of error!).