Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***v –
Great product and amazing store!
R***i –
thank u so much…. very best product good store quick shipment
N***A –
The store goes to contact, the watch is not bad can be taken.
K***w –
Good as describe and store very Nice. Thank you.
I***n –
The clock is super… came quickly.. For 8 days .. very surprised… in lynn, massachusetts, usa… Leather strap… look very dignified… The stores are polite and attentive… The watch is shockproof and waterproof .. Good design…
P***h –
Mail the parcel for 3 weeks. The tracking code is always tracked. ⠀ watches are packaged in branded cardboard boxes. The kit includes wipes and instructions. ⠀⠀ The store has 2 colors of watches, I chose a silver watch. The watch is equipped with a quartz movement and chronograph, shock-proof glass, waterproof case, up to 30 meters, stainless steel strap. ⠀ Case diameter: 47mm. Case thickness: about 15mm. The dial shows hours, minutes, seconds and dates. There is also a window showing the pressure under water. The clock travel is accurate and quiet. Arrows and time markers glow in the dark. The back of the case is engraved with the brand name and model number. ⠀⠀Adjust one clock wheel and 2 buttons, including stopwatch and milliseconds. The belt is 21 cm long and 2, 2 mm wide. The strap buckle can be adjusted and fixed without any problems.
U***r –
Item is as described, as pictured. Such a luxurious watch. It’s band is simple, yet the face is big and lots of things to looks at and it is heavy. Great luxurious design. Had everything included: watch in a plastic cover, plastic warranty card, manual booklet, a piece of printed cloth one in three colors: pink, blue, or gold, a product tag and it comes all packed in a box with cushions for the watch on top and bottom. Items came packed in a bubble mail package, fully taped for stability and waterproofing. Order was delivered to Hawaii 13 days after ordering.
B***z –
Ok, i hope this information may be useful for someone, the watch took almost a month (27 days) to arrive to Chile, it was rather slowly but faster than other shipments i received. The watch is astonishing, quite pretty, elegant sport desing, worth the wait.
M***i –
great watch tnks ser
R***s –
The product received, very satisfied i recommend everyone will not regret!!! Delivery is very fast despite how many days the site writes, respect to such stores!!
V***i –
The clock is super, i took the truth not myself. after trying on, i thought about buying myself the same. pretty massive and heavy. the hand sit just fine. so my recommendations to buy. the photo shows everything
R***o –
Watch excellent. Very good. Worth every penny!
D***i –
Omg so good watches and service, i test in my hand ( girl ) before gift to Brother. And it still look so good, store contact is so fast and friendly, i recommend this 100%. No words to talk now. Just … PERFECT !!!
C***a –
Order received within the announced deadlines. Good value for money. The watch really does its effect, I’m amazed. It’s really beautiful. I tested the times and everything works properly.
M***h –
The order is made on 28.08.2019. 22:00. Shipped on august 31, 2019 Update 04.09.2019 09.09.2019 and then in russia was tracked. In ulyanovsk came on september 18, 2019. A box of mint on the side of the dial. Goods without damage, quality at 5.all slave. Before ordering revised in the boutique a bunch of junk ….. Something like this is a brand of fussil, but the price of the question is 12000 and higher. In general, change the strap on the metal (expensive) and just super will be. For comparison: i bought a replica of diesel for 1500 rubles. Shit full.
Customer –
In my evaluation of product it is definitely Top Brand Luxury. Carefully constructed. Everything about it is upscale, even the printed User Manual & Guarantee Card. The Rose Gold is polished beautifully. Gift Box & cleaning cloth also included. Fast delivery too .
O***o –
Very top, arrived early, 26 days after purchase, good quality, recommend beautiful as pictured. Congratulations.
Customer –
The goods could not send for a long time when sent the parcel unfolded the brake. Then the store sent it again, she tracked it quickly. Watches like normal
S***s –
Very beautiful. Delivery before delivery estimate, exactly 32 days to delivery. Product beautiful as in picture, Customer Satisfied
J***a –
Delivery was pretty fast, the clock is good size and it’s nice