Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LIGE New watch, this is a stylish business and leisure clock. Equipped with chronograph, automatic calendar, waterproof, shockproof, luminous and other functions; suitable for all occasions. The leather strap is very comfortable on the wrist.
A***r –
Very nice watch well packaged, despite all the box is a little damaged, but the watch has not been touched. Very nice watch that corresponds to the description very satisfied.
M***H –
top comme description
J***E –
Product arrived fast. Equal to selected. Went well. Seller congratulations
O***i –
The product came in exactly the same. Very fast delivery arrived in 15 days
M***A –
The Mahza is very fast and reliable product is very stylish and quality stands all the functions running. Same with visual as have 3D image. The belt is better quality and beautiful than I expected. I think the coolest hour I ‘ve ever been to after this number is the coolest hour, I think I ‘d like to thank your employees and your staff for the best hour of this price.
I***k –
Watch for its price is good, go well, only very much dirty glass and compass shows not quite true, packed not very and everything else is fine!! I advise!
M***n –
Thanks to the store, the watch is excellent, even as a gift gave the bracelet
Customer –
very good watch.i recommend other buyers.
M***i –
Great, but I did not receive my gifts the Watch arrives alone. But she is beautiful Thank you the store
F***I –
Thank You very * * from store
E***o –
Excellent watch! Beautiful. Super recommend. Is to be congratulated.
R***a –
Top the galáxia
C***y –
I arrive sooner than expected, happy with the purchase
D***d –
The clock came on time, everything looks good. Thank you to the store.
V***a –
Precious watch!
A***s –
Shipping days ㅎ ㅎ watch this please cool luggage! Seller so much! 🙂
O***r –
The clock came in time, thanks to the store. Bad only one in the book there is no russian description that the soil. And so everything is fine i like.
C***c –
2 months long to arrive in colombia exactly in florence caquetá, intact and excellent quality, i recommend
Customer –
Very good watch in this price range .
A***v –
For such a price hours fire, delivery to kazan 10 days, which is very fast) the store is well done, i recommend
A***v –
In taganrog came in 18 days. Very good… All in the photo
R***i –
thank you
K***s –
super belle la montre
F***V –
Super
F***V –
Class
Customer –
Perfecto
U***r –
The watch is good. Reached ukraine in 9 days. For the first time i meet this at aliexpress, if you ask the store to send it faster, then it turns out that such a miracle can be done. Color as stated black with blue. As a gift screwdriver. I ordered along with the box to presentable to give. Nothing when delivered globally did not bend, the clock is whole. On the hand look great. The seller answered all questions, so i’m happy.
U***r –
I wear for 5 days. I am more than satisfied with the purchase, although I am really picky in choosing a watch. Immediately cons – a very tight strap. It needs to be shoved with considerable force, but in the process of wearing it softens a little. The strap itself is pleasant and does not cause signs of vomiting. The second minus is probably the weight, but this is not critical. The touch is a little heavier than the iPhone 6, but you get used to it quickly. And now about the pros. There is a backlight in the dark, a stopwatch, a timer and time in two time zones. A stopwatch and a timer will certainly come in handy. The parcel came in a package, there is no question of any box. There is an instruction and it will come in handy because setting them up is a bit complicated. The delivery took about 9-10 days to St. Petersburg
I***o –
Thank you very much store!!! shipping is very fast, the watch beautiful match the description, 5 +++
B***i –
i’m in love with this watch! the quality is amazing and the desing is a lot more beautiful than the pictures! feels light and the strap has a chamois feeling very qualitatively made! everything works perfectly according to description! quick delivery in 20 days!
S***t –
The store sent the parcel within the day. In odessa came in 18 days. All dials are working. I did not find any problems in the work. The clock looks great.
D***o –
Good watch. Thank you!
Y***n –
Corresponds to the description. Everything works. Track tracked. Delivery two weeks. I recommend
A***a –
The clock came in good and fast. Exact product to that of the publication. I recommend the store
A***a –
Delivery to rostov 20 days, the watch is very good. store recommend
I***a –
Very nice, received
F***a –
The watch is just fantastic! Very worth buying. Recommend!
A***h –
The watch looks bombically, much more expensive, came to the rostov region for 13 days, i have been wearing them for two days, i do not observe any jambs, for those who think, order or not, i can safely say, what for this money take.
T***e –
Thank you very much the same specifications
A***x –
Great gentlemen watch legend more beautiful than it looks in photos
M***m –
Came in 10 days. All whole and quality is good.
K***a –
I love this Watch, it’s just perfect and it came very early (it was delivered to me in 13 days). I highly Recommend it. I will be buying more to add to my collection soon. A big Thank you to the Seller 🙂
C***s –
Perfect watches. Very good quality. Thank you to the store.
J***a –
I am so amased with the product and especially a BIG THANKS to the store who really shipped the product real fast. The seller is really a nice and genuine person to reach out in case of any querry. The product is real to the image displayed for selling.
A***l –
Product similar to offered, fast shipping, well-packed, little tracking information. Seller recommended
H***r –
The quality of the watch is very good apparently. The clock is pectacular. I will definitely buy more. Delivery was very fast. A 10!
D***r –
Arrived in Algeria in 17 days thanks to the store
C***c –
very nice watch, i highly recommend. Thank you Seller.