Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Good case
M***a –
All good.thanks
V***v –
One of the fastest deliveries
A***h –
Cover of excellent quality! Packaging is reliable! I recommend the product and the store.
E***v –
On the a70 came up perfectly, looks beautiful and expensive, delivery about a month, packed qualitatively
D***n –
The case is beautiful and colorful, the picture is certainly not as on the site but still the picture is beautiful
M***a –
Cool covers take will not regret
Customer –
Very nice excellent quality, well packed, arrived in one month order another
G***n –
The case is well packed in a foam box. On the phone sat perfectly. looks beautiful, i recommend.
D***a –
The cover is cool, the phone sits in the hand better than with the original. Although, i suspect, became less shockproof
F***i –
Really loved the product and its quality. Seller delivered it in around 2 weeks which is great. The package was properly packed and protected. RECOMMENDED!!
I***k –
Very fast shipping. 2 weeks. Well packed. Rb.
S***k –
The cover is not bad. Came quickly.
Customer –
Item as discribed well packed fast delivery. Will buy again from this store.
K***a –
V Good quality
J***a –
The cover is beautiful, glass, came in the package all the whole, though heavy, but it’s probably from unaccustomed
R***y –
Everything is fine, except that the brand and greatly increases the size of the phone. In the rb came in less than 3 weeks.
A***v –
It took 3 weeks to moscow. Everything is fine, thanks to the store)
T***a –
Came for 2.5 weeks in orenburg
N***n –
Norms
A***k –
Everything is fine, the product corresponds to the description, came in time specified by the store.
F***y –
Fits perfectly on A70. On the thickness of the phone, the edges of the case arrive at the same level as the tempered glass (front side). Also avoid scratching the camera glass that is set back 2 or 3 millimeters.
R***m –
Very beautiful cover, came to the nizhny novgorod region for 11 days. Sat a little heavy, but all the buttons coincided perfectly Looks very nice and very comfortable sitting in the hand
R***r –
On the a50 sat perfectly. The cover is hard, well covers the phone on the sides. To the kaluga region delivery 2 weeks.
A***a –
A good cover, came quickly.
Y***a –
Cool cover delivery month
V***o –
The best cover i ‘ve seen. Just like in the picture! Came for 2 weeks and was securely packed.
N***a –
The parcel reached norilsk a month. The cover completely approached and sat perfectly, but the picture is a little darker than the store. In general, the goods are excellent. The package is packed just fine, for this special thanks to the seller.
M***v –
Cool looks. I recommend
V***v –
Approached perfectly✨
A***a –
Came up perfectly. Quality norms, i recommend
M***a –
Excellent printing quality, coating-glass. Got very quickly
J***a –
Delivery to nizhny novgorod, 1 month, the quality is excellent. I recommend.
M***a –
Dorucenie 3 tyzdne takze super. Obal them dokonaly. Silicone and sklo. Len Skoda stainless Neni added K volume AJ snurka.. Uz I have one takyto Obal and K Nemu snurka Bola.