Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Today came the product, all right
Everything is excellent!!
Excellent as seen in the images, i send a little slow
The order takes a little longer than expected, however, he store extends the term of protection, always attentive. The product came very well packaged and arrived in perfect condition, fits very well to the s8plus phone
The cover came for about a month. Sits tight, looks cool. Thank You
I sat down normally.
Good quality, i recommend
Very fast delivered and the case looks nice and is very firm
For such a penny duge garno
The goods were very good. I buy for the second time.
The order took 3 weeks to tatarstan, the cover came up perfectly on the phone samsung a8, my husband really liked it, the package was untracked.
At a 6 excellent
Quite fast shiping. Fits good.
Very fast delivery and well-fitting product.
Perfectly suited to samsung. The goods are satisfied!!!
Delivery 2 weeks to moscow!
I order in this store not the first time. Covers quality, stylish, practical. Delivery no more than 20 days. 2 positions came without error, sit covers like poured.
Many thanks to the goods came as ordered on the phone. Came up perfectly producer river.
Thanks to the store everything went well because it is written or painted on the site
It arrived excatly after a month. Very nice, super hard
The cover is cool. Buttons are pressed with ease. The only drawback is a stain that does not rub off anything. Packed was good, so it was originally put on such. For this i shoot a star. So everything is fine. Walked about a month
Quick. Qualitatively. Behind there is a slot for business cards. Also metal plate .. But from the phone sometimes to pay hard. Not all devices see pay through this case .. but this is not a problem .. and so i advise. I work with engines. The phone often falls .. The cover is really lively.
20 days, good quality
Súper fast shipping to USA
Good packaging very nice design arrive within time