We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.84 out of 5 based on 31 customer ratings
31 reviews
100% of buyers enjoyed this product!
5 stars
( 26 )
4 stars
( 5 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
E***a –
Beautiful case I love It
Rated 4 out of 5
A***a –
The cover is very dense, like that there is a silicone frame. Delivery to latvia split 1,5 months. The only negative is that the glitter is much less than in the pictures.
Rated 5 out of 5
A***n –
Thank you for the cover) very good) only on the edges did not know that the rhinestones-i did not really like it!
Rated 4 out of 5
A***a –
All okej. Comfortable. Fast przysłka but too much brocade by what some „ appliques „ The zacinają 🙁
Rated 4 out of 5
M***e –
Awesome
Rated 5 out of 5
V***o –
Everything is super! corresponds to the description! we have no such covers, i’m happy with all 100%, the order was tracked, well packed.
Rated 5 out of 5
T***a –
Cool case, but the glitter is not as much as i would like) the quality is excellent, but the front of the phone case does not bulge, therefore, when the phone falls, it can fall on the glass and the phone case will not save (in size for 8ku came up perfectly)
Rated 5 out of 5
A***a –
It came very fast in a week. Cool cover cool flip
Rated 5 out of 5
E***a –
Great cover! Quality is good! I advise everyone!!!!
Rated 5 out of 5
E***a –
The cover is very cool, you can watch icons endlessly. Fat phone of course became, but very cute. It’s a pity that the sides of the cover are low, the endowed glass bulges. To moscow, the cover reached 15 days
Rated 5 out of 5
E***t –
Is okej
Rated 5 out of 5
A***a –
The cover is delivered in less than 3 weeks. Inside swim funny squares and sequins. You can pour for hours: d no air bubbles, even after removing the cover. Pictures inside sometimes get stuck, but not for a long time. The phone in the case became much thicker, but for a change it will go)
Rated 5 out of 5
W***w –
Very nice.
Rated 4 out of 5
Customer –
The article is of good quality and has a very nice finish. Fast shipping and very satisfied with the store.
Rated 4 out of 5
V***a –
The cover is super, there are no questions. Minus that long wait had to and in the right corner stuck two icons…))
Rated 5 out of 5
A***v –
Slightly wider than the body, the sidewalls are as muddy, but it looks like fogging, in general the norms
Rated 5 out of 5
M***r –
The edge does not exceed the edge of the screen much, it does not protect the screen but it is very nice i liked it very much and arrived before the set
Rated 5 out of 5
I***v –
All ok advise
Rated 5 out of 5
P***B –
Pack came in under 40 days. I am very satisfied. Goods consistent with the description. Recommend
Rated 5 out of 5
G***o –
Everything came. Thank you.
Rated 5 out of 5
I***i –
The order is satisfied, the cover fit well on the iphone of the 5S, the goods went to st. petersburg exactly a month, thanks to the store
Rated 5 out of 5
E***V –
I recommend the store and his product! Plus to all received from this purchase a caseback in the form of 6% from the service leticop. Savings are not bad. Register by link https://letyshops . Com/soc/sh-1/? r = 8119745 (remove in the link the gap between letyshops. Com) and receive a refund in the form of keshbeck up to 50% of the amount of keshbeck your friends.
Rated 5 out of 5
V***r –
Very cool case, just a gun
Rated 5 out of 5
R***i –
Perfect
Rated 5 out of 5
A***a –
Cool cover, we will still order
Rated 5 out of 5
Customer –
The third time i order from this store. As always 5 ++++
Rated 5 out of 5
A***a –
Very good product perfect
Rated 5 out of 5
Customer –
Perfecta
Rated 5 out of 5
G***m –
The product came in very good condition. It’s pretty strong the material it’s made of. It doesn’t bend easily. They overreacted with the brits, but it’s pretty good. I was surprised at the good yam quality you have.
Rated 5 out of 5
G***k –
Zamówialam this case already on the other phone. Product fully authentic. Recommend warmly!
E***a –
Beautiful case I love It
A***a –
The cover is very dense, like that there is a silicone frame. Delivery to latvia split 1,5 months. The only negative is that the glitter is much less than in the pictures.
A***n –
Thank you for the cover) very good) only on the edges did not know that the rhinestones-i did not really like it!
A***a –
All okej. Comfortable. Fast przysłka but too much brocade by what some „ appliques „ The zacinają 🙁
M***e –
Awesome
V***o –
Everything is super! corresponds to the description! we have no such covers, i’m happy with all 100%, the order was tracked, well packed.
T***a –
Cool case, but the glitter is not as much as i would like) the quality is excellent, but the front of the phone case does not bulge, therefore, when the phone falls, it can fall on the glass and the phone case will not save (in size for 8ku came up perfectly)
A***a –
It came very fast in a week. Cool cover cool flip
E***a –
Great cover! Quality is good! I advise everyone!!!!
E***a –
The cover is very cool, you can watch icons endlessly. Fat phone of course became, but very cute. It’s a pity that the sides of the cover are low, the endowed glass bulges. To moscow, the cover reached 15 days
E***t –
Is okej
A***a –
The cover is delivered in less than 3 weeks. Inside swim funny squares and sequins. You can pour for hours: d no air bubbles, even after removing the cover. Pictures inside sometimes get stuck, but not for a long time. The phone in the case became much thicker, but for a change it will go)
W***w –
Very nice.
Customer –
The article is of good quality and has a very nice finish. Fast shipping and very satisfied with the store.
V***a –
The cover is super, there are no questions. Minus that long wait had to and in the right corner stuck two icons…))
A***v –
Slightly wider than the body, the sidewalls are as muddy, but it looks like fogging, in general the norms
M***r –
The edge does not exceed the edge of the screen much, it does not protect the screen but it is very nice i liked it very much and arrived before the set
I***v –
All ok advise
P***B –
Pack came in under 40 days. I am very satisfied. Goods consistent with the description. Recommend
G***o –
Everything came. Thank you.
I***i –
The order is satisfied, the cover fit well on the iphone of the 5S, the goods went to st. petersburg exactly a month, thanks to the store
E***V –
I recommend the store and his product! Plus to all received from this purchase a caseback in the form of 6% from the service leticop. Savings are not bad. Register by link https://letyshops . Com/soc/sh-1/? r = 8119745 (remove in the link the gap between letyshops. Com) and receive a refund in the form of keshbeck up to 50% of the amount of keshbeck your friends.
V***r –
Very cool case, just a gun
R***i –
Perfect
A***a –
Cool cover, we will still order
Customer –
The third time i order from this store. As always 5 ++++
A***a –
Very good product perfect
Customer –
Perfecta
G***m –
The product came in very good condition. It’s pretty strong the material it’s made of. It doesn’t bend easily. They overreacted with the brits, but it’s pretty good. I was surprised at the good yam quality you have.
G***k –
Zamówialam this case already on the other phone. Product fully authentic. Recommend warmly!
K***a –
Great!