Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a –
Good case, it’s the third one that I buy. Thanks store. Arrived in Belgium in 45 days
C***h –
Great! Pastes anywhere. Can anyone this recommend!
V***v –
Class cheholchik, hold on the window and on another flat surface.
G***O –
Delivered in 3 weeks, for the price is correct, good quality. Exactly as on the description but the adhesive part weakens over time (2 weeks)
S***i –
All good
A***n –
The cover is good, there was a problem with the goods but the store quickly reacted and sent a new one. Honestly say the cover is bulky and not very comfortable but on the other hand protected, so you have to choose between beauty and security! 🙂
J***a –
It came in a month. Chehod solid, good
A***v –
Came to moscow in a week, fully tracked.
K***v –
A good cover, sticks to all surfaces, but also the sticky side collects all the dust, in the pocket it will be inconvenient to carry
M***i –
just as advertised! take off the shiny layer and it will stick!
E***i –
The cover sticks well to different surfaces. Unhook from the glass is difficult, it’s easier just to remove the phone from the cover. Otherwise not bad, the parcel came in three weeks.
D***s –
Love are fantastic. Is it the only way cover use because gives immense. Teaching lap in glass. Take photos put in iron etc. already use the 3 years is cover, and as changed cellphone had to buy again.
D***v –
The product corresponds to the description. The only thing is not very well visible through the lid, and so the principle is normal. Came 13 days before sakhalin.
H***M –
Well as stuck
H***v –
Perfect. Sticks to everything. Very comfortable in the hands.
S***v –
It came with damage! Shipping 40 days.
Customer –
Just as described.
M***v –
Everything came, but there is a scratch, fearless
A***o –
Came slightly scratched
A***a –
Matte, silicone, slim case, quality is excellent.
Customer –
Good one only pastes unfortunately not against the wall