Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super lovely case, fits well! Am delighted with it.. No complaints or something
All okej well packed
It’s faster relative to all that protect שהזמנתי looks exactly like the picture protective מהממם
Very pretty! Fast shipping! Love it!
Soft, comfortable and beautiful. I like it very much. I advise!
The product is very cool
Very nice and soft cover, shipping in three weeks
Excellent, ordered 6.08.18 came 28.08.19
The cover looks stylish, looks good on the phone. The disadvantage is that the side buttons are pressed hard. It reached moscow in 3 weeks.
Super quality, pack has come after a month.
Well packed. Pleasant to the touch. But near the pixels are visible in the picture.
Came very quickly! Exceeded expectations! Neat, beautiful, without scratches!! I recommend
The cover came to belarus sooo quickly. Packed well, it is not scratched, exactly the same as in the picture. Very satisfied and recommend this store
The cover is good, the delivery is about a month, the same as in the photo, only there are small defects, but they are unobtrusive, i’m happy in general)
The cover is good, not the first time i order from this store. But it was very long, before sochi 54 days
The cover is soft, pasted with film. Comfortable, came relatively quickly. I did not communicate with the store. The goods are generally good.
I sat down as a native, only with a bulb on my finger, not as in the photo.
Hi! So this product looks fantastic on phone! I really like the marbel look and i like that its shinny! The packaging was nice. Thanks! 🙂
Quality is very good. The colors are slightly darker than in the photos, but it is not a big problem. On the phone sits tight and does not hang out.
Everything is fine, the cover is exactly the same as in the picture. In st. petersburg came for 3 weeks.
Exact description. Same as the picture. Very good quality, i recommend 100%
Great cover. Arrived within a month. All super packed. Film on the case.
Perfect strong material
Very glossy, ideally approached my xs. Madly surprised when i saw the parcel not china, but latvia, in general a cool cover)
I’m really happy with my new phone case. Looks exactly like the picture. I will definitely be buying more!!
It is very cute! I love it!
My phone case is really good but didn’t come that early but I still love it!!!
IN fact there are such nice as per zdjeciu