We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.85 out of 5 based on 26 customer ratings
26 reviews
100% of buyers enjoyed this product!
5 stars
( 22 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
K***a –
Everything is super, the cover is good
Rated 5 out of 5
R***n –
Very beautiful cheholchik) before eao came in time, for weeks 3-4. The quality is good, the color matches, without foreign smell, the popsoked holds firmly, the pumpon is soft and pleasant to the touch.
Rated 5 out of 5
O***o –
Corresponds to the description. I did not communicate with the store.
Rated 4 out of 5
F***e –
The case is great. The strap is black instead of pink and the stones are pink instead of clear. I think the pictures should be updated for accuracy but Besides that I love my case. I’ve ordered more for friends.
Rated 5 out of 5
A***k –
Perfect phone case
Rated 5 out of 5
K***k –
Look nice. Felt just rephrase.
Rated 5 out of 5
A***a –
Packing is just mega safe. For their money a decent cover. He went to angarsk in 25 days. All as in the picture, the phone sat tight. I like it very much. I recommend. I will order more.
Rated 4 out of 5
F***A –
Great looking case, especialy for this price. Only shame is it does not fit perfectly on the Phone. You get what you pay for.
Rated 5 out of 5
S***l –
Very nice !
Rated 5 out of 5
I***i –
Really pretty cases, it fits my iphone Xr really well. The pom pom tassels are slightly darker than the pictures but it still matches the case very well. Delivery only took 18 days to the UK. Quite a good bargain
Rated 5 out of 5
J***l –
I highly recommend
Rated 5 out of 5
Z***a –
The cover is very cool, just like in the photo, only even better) i advise the store, the only thing we went a little more than a month)
Rated 5 out of 5
I***n –
Nice quality and very beautiful. Seller recommended
Rated 5 out of 5
Customer –
Definitely recommend
Rated 5 out of 5
D***a –
Omg just arrived !! And it’s soo beautiful love the cover and everything about it thank you so much good store and fast delivery too came within a month
Rated 5 out of 5
K***a –
Nice n hard plastic
Rated 5 out of 5
N***n –
These cases are amazing quality and are just as shown in the pics/videos! Very happy!! They are gorgeous!
Rated 4 out of 5
R***t –
This Is a really beautiful case and it’s exactly like the picture. Came only in a few weeks (yay!) with everything included in the pictures. Wrapped nicely, no damage. Only thing I noticed is the puffy part thing and loop attachment are meshed together. I got the impression the two were separate items. Still I really love the case would continue buying from the store,
Rated 5 out of 5
N***a –
Very nice
Rated 5 out of 5
G***s –
Came relatively quickly, packing a good store recommend
Rated 5 out of 5
Y***n –
Very cool
Rated 5 out of 5
S***a –
Very satisfied super
Rated 5 out of 5
Y***e –
Covers real bomb, and really brilliant, very cool
Rated 5 out of 5
Customer –
SUPER Coke!!!!! She’s too pretty! I love a lot (not to say I love ahah) I think I’ll order another one. She was super well packaged too! But the delivery takes a little time anyway…
Rated 4 out of 5
A***v –
The picture looks better, and so the quality is so. In principle, for a girl on some se or six more norms will be, and if on a more expensive then it is better to choose more expensive and better
K***a –
Everything is super, the cover is good
R***n –
Very beautiful cheholchik) before eao came in time, for weeks 3-4. The quality is good, the color matches, without foreign smell, the popsoked holds firmly, the pumpon is soft and pleasant to the touch.
O***o –
Corresponds to the description. I did not communicate with the store.
F***e –
The case is great. The strap is black instead of pink and the stones are pink instead of clear. I think the pictures should be updated for accuracy but Besides that I love my case. I’ve ordered more for friends.
A***k –
Perfect phone case
K***k –
Look nice. Felt just rephrase.
A***a –
Packing is just mega safe. For their money a decent cover. He went to angarsk in 25 days. All as in the picture, the phone sat tight. I like it very much. I recommend. I will order more.
F***A –
Great looking case, especialy for this price. Only shame is it does not fit perfectly on the Phone. You get what you pay for.
S***l –
Very nice !
I***i –
Really pretty cases, it fits my iphone Xr really well. The pom pom tassels are slightly darker than the pictures but it still matches the case very well. Delivery only took 18 days to the UK. Quite a good bargain
J***l –
I highly recommend
Z***a –
The cover is very cool, just like in the photo, only even better) i advise the store, the only thing we went a little more than a month)
I***n –
Nice quality and very beautiful. Seller recommended
Customer –
Definitely recommend
D***a –
Omg just arrived !! And it’s soo beautiful love the cover and everything about it thank you so much good store and fast delivery too came within a month
K***a –
Nice n hard plastic
N***n –
These cases are amazing quality and are just as shown in the pics/videos! Very happy!! They are gorgeous!
R***t –
This Is a really beautiful case and it’s exactly like the picture. Came only in a few weeks (yay!) with everything included in the pictures. Wrapped nicely, no damage. Only thing I noticed is the puffy part thing and loop attachment are meshed together. I got the impression the two were separate items. Still I really love the case would continue buying from the store,
N***a –
Very nice
G***s –
Came relatively quickly, packing a good store recommend
Y***n –
Very cool
S***a –
Very satisfied super
Y***e –
Covers real bomb, and really brilliant, very cool
Customer –
SUPER Coke!!!!! She’s too pretty! I love a lot (not to say I love ahah) I think I’ll order another one. She was super well packaged too! But the delivery takes a little time anyway…
A***v –
The picture looks better, and so the quality is so. In principle, for a girl on some se or six more norms will be, and if on a more expensive then it is better to choose more expensive and better
Customer –
Very beautiful, terrible color and soft material