Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Good cover
M***a –
The cover is perfectly suited super beautiful. it was a long time, more than a month.
E***v –
Class
Z***c –
super
K***a –
Cool cover. I was afraid that it would be too thick, but not all is well. Easy to remove and put on (i hate covers that you take off). I advise the store and the goods)
C***s –
Very cute and perfectly fit on the cell phone, it’s silicone.
S***a –
really nice and solid !
D***e –
Perfect
C***e –
It arrived in perfect condition, it is very cool, recommended 100×100.
O***a –
The goods came. Everything corresponds to the description, as in the picture. Except that on the edges of the cover there were minor scratches, but they are not even visible and do not spoil its appearance. I was very pleased
Customer –
Satisfied for s8
Customer –
looks great well packed store ok kid happy!
Y***r –
Very nice arrived at the exact date.
Customer –
proteje muy bien, súper linda, recomendada
K***a –
Porządne and comfortable 🙂
M***e –
beautiful
V***e –
5 estrelas
A***i –
Exactly as described. Well packed. Arrived in perfect condition. Recommend.
M***s –
I love it looks great and glitter and stars move great i ‘ve ordered the blue and fantastic but i guess the others well i ordered it for in samsung a6 2018 and well.
M***a –
super!!!!!!!!!! NO1 🙂
R***a –
Chumachechiy case-aquarium! I recommend!
K***k –
Goods consistent with the description. Case ordered 28.04.19 dotarło day 03.06.19
S***k –
All right
R***n –
I like it very much. it suits me perfect.
R***m –
Thank you very wonderful, i recommend the store to everyone, the quality is excellent, perilvait and shines
H***e –
Magnificent!
Customer –
The cover came in just 20 days, well packed. Beautiful, shiny, with enough sequins inside. The only negative is not a very good glue next to the camera, in some places you can see protruding glue. No more pritenzy.
M***k –
super case! very long delivety but it was worth to wait
P***s –
Mega fast shipping A case beautiful!
H***h –
The cover is beautiful, really liked, all the buttons match, sits perfectly
Customer –
Krása střídá nádheru. Doporučuji. For S7 Edge Sedi skvele
K***n –
Case is marvelous! Looks much more expensive, drobinki brocade ślicznie the glitter and “sail”, no maybe there is a little less serduszek than the picture. Matched with my phone perfectly! Hole in place charge is enough big, the charger enters no problem (my previous case charging musiałam removable..) Made carefully, and rubber with kinds of these sztywniejszych, what true phone in this case is thicker than the previous, but it is by liquid in back. Besides very well lies in your hand. Very very recommend! Delivery in approx. Month. Bierzcie-is beautiful! PS My phone is Samsung Galaxy A5 2017 🙂
D***h –
Fits perfectly! I am very glad, recommend soooo! Happened in one and a half month.