We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.86 out of 5 based on 35 customer ratings
35 reviews
100% of buyers enjoyed this product!
5 stars
( 30 )
4 stars
( 5 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
M***z –
Very nice and very well packed, i will certainly buy again
Rated 5 out of 5
R***a –
Shipment szła very long, but store assured me that dojdzie and happened after nearly 3 months, thank you very sellers.
Rated 5 out of 5
J***o –
Everything perfect, as in the pictures
Rated 5 out of 5
L***l –
The product was very long, but the kit is beautiful!
Rated 5 out of 5
Customer –
Very beautiful
Rated 5 out of 5
O***a –
The kit is very beautiful! True delivery 3 months. But waiting is worth it. The store is sociable. The item is packed well.
Rated 5 out of 5
A***k –
Everything looks good, everything works. Favorite is happy)
Rated 4 out of 5
O***o –
Came well packed. Earrings are slightly different no reflux on the clasp. Clasp on earrings and chain tight spruce opened. Look good, but the work is much more rough than in the photo, but their money is worth it. There is also a sample on earrings with a slope and on a chain, but silver is it inaccurate
Rated 4 out of 5
A***t –
Arrival after more than sixty days
Rated 5 out of 5
Customer –
OK.
Rated 5 out of 5
I***a –
Thank you, everything is acutely packed
Rated 4 out of 5
M***b –
غير The received ear ring’hook is different model than the photo.
Rated 5 out of 5
R***n –
The order took a very long time, i do not think that this is the fault of the store, he already managed to return the money! Beautiful costume jewelry, for little money.
Rated 5 out of 5
O***o –
The product description was very accurate. The set looks great!!! Recommend shop and store!!!
Rated 5 out of 5
F***f –
The goods received. Perfectly packed. Everything is fine, i recommend the store.
Rated 5 out of 5
A***k –
Lovely set! Everything is done qualitatively and neatly!! Excellent work of the store!! Everything sparkles! On each product there is a test! In the living is even more beautiful! Packing is also excellent!! I recommend the seller to everyone!! 5 +++
Rated 5 out of 5
I***v –
Very beautiful
Rated 5 out of 5
V***U –
I recommend the store respect.
Rated 5 out of 5
P***a –
It’s very nice and arrived in good condition. Very well wrapped
Rated 5 out of 5
A***v –
A little more than a month has come, in vaakum packaging,
Rated 5 out of 5
G***a –
Very beautiful set!
Rated 4 out of 5
A***a –
The view of the earrings to get out of sight on the stands of her classic graphies on the wooches to rumble a child’s fun, and in the kitchen to get out of sight
Rated 5 out of 5
A***v –
Red jewelry set
Rated 5 out of 5
I***d –
I’m very satisfied about this product ” New Water Drop Sets S90 Silver Color Necklace&Earrings ” And the JEXXI store, its great i love it and i recommend this store ” JEXXI “
Rated 4 out of 5
Customer –
The order to the chelyabinsk region was 17 days, tracked, received at the post office, well packed. I am happy with the purchase, thanks to the store.
Rated 5 out of 5
S***v –
Packed on conscience, the whole process of unlocking in the photo. The order took a long time, the store is sociable, answers very quickly. Thanks to the seller.
Rated 5 out of 5
O***r –
One to one the same took a little long to arrive very beautiful but value nicely packed thank you as pictured
Rated 5 out of 5
R***u –
Very beautiful cute set. Only a very long time went to moscow
Rated 5 out of 5
Y***a –
The happiest set, thanks to the store, always all super
Rated 5 out of 5
V***k –
The store sent very quickly, but the post of russia works slowly-it was 3 months. Asked the seller to extend the protection, and he immediately extended. And when the protection for the second time began to run out, he asked whether to extend the protection again. The seller is very satisfied
Rated 5 out of 5
K***i –
Beautiful.
Rated 5 out of 5
M***a –
The set is beautiful. Quality packed. It’s worth a test. But the lock on the earrings can not open. Like a sealed clasp. The nail just broke. I’ll open a dispute.
Rated 5 out of 5
U***r –
The product corresponds to the description. Packed well. The store is in touch. Seller recommend. Have already made orders
Rated 5 out of 5
N***a –
Lovely, might not sparkling as pic.but Price go with quality but the hook is very narrow, difficult to put on
Rated 5 out of 5
D***i –
Very quickly came. Very beautiful set, very glad i do not regret what i ordered. Seller advise!
M***z –
Very nice and very well packed, i will certainly buy again
R***a –
Shipment szła very long, but store assured me that dojdzie and happened after nearly 3 months, thank you very sellers.
J***o –
Everything perfect, as in the pictures
L***l –
The product was very long, but the kit is beautiful!
Customer –
Very beautiful
O***a –
The kit is very beautiful! True delivery 3 months. But waiting is worth it. The store is sociable. The item is packed well.
A***k –
Everything looks good, everything works. Favorite is happy)
O***o –
Came well packed. Earrings are slightly different no reflux on the clasp. Clasp on earrings and chain tight spruce opened. Look good, but the work is much more rough than in the photo, but their money is worth it. There is also a sample on earrings with a slope and on a chain, but silver is it inaccurate
A***t –
Arrival after more than sixty days
Customer –
OK.
I***a –
Thank you, everything is acutely packed
M***b –
غير The received ear ring’hook is different model than the photo.
R***n –
The order took a very long time, i do not think that this is the fault of the store, he already managed to return the money! Beautiful costume jewelry, for little money.
O***o –
The product description was very accurate. The set looks great!!! Recommend shop and store!!!
F***f –
The goods received. Perfectly packed. Everything is fine, i recommend the store.
A***k –
Lovely set! Everything is done qualitatively and neatly!! Excellent work of the store!! Everything sparkles! On each product there is a test! In the living is even more beautiful! Packing is also excellent!! I recommend the seller to everyone!! 5 +++
I***v –
Very beautiful
V***U –
I recommend the store respect.
P***a –
It’s very nice and arrived in good condition. Very well wrapped
A***v –
A little more than a month has come, in vaakum packaging,
G***a –
Very beautiful set!
A***a –
The view of the earrings to get out of sight on the stands of her classic graphies on the wooches to rumble a child’s fun, and in the kitchen to get out of sight
A***v –
Red jewelry set
I***d –
I’m very satisfied about this product ” New Water Drop Sets S90 Silver Color Necklace&Earrings ” And the JEXXI store, its great i love it and i recommend this store ” JEXXI “
Customer –
The order to the chelyabinsk region was 17 days, tracked, received at the post office, well packed. I am happy with the purchase, thanks to the store.
S***v –
Packed on conscience, the whole process of unlocking in the photo. The order took a long time, the store is sociable, answers very quickly. Thanks to the seller.
O***r –
One to one the same took a little long to arrive very beautiful but value nicely packed thank you as pictured
R***u –
Very beautiful cute set. Only a very long time went to moscow
Y***a –
The happiest set, thanks to the store, always all super
V***k –
The store sent very quickly, but the post of russia works slowly-it was 3 months. Asked the seller to extend the protection, and he immediately extended. And when the protection for the second time began to run out, he asked whether to extend the protection again. The seller is very satisfied
K***i –
Beautiful.
M***a –
The set is beautiful. Quality packed. It’s worth a test. But the lock on the earrings can not open. Like a sealed clasp. The nail just broke. I’ll open a dispute.
U***r –
The product corresponds to the description. Packed well. The store is in touch. Seller recommend. Have already made orders
N***a –
Lovely, might not sparkling as pic.but Price go with quality but the hook is very narrow, difficult to put on
D***i –
Very quickly came. Very beautiful set, very glad i do not regret what i ordered. Seller advise!