Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
Loved all, product quality beautiful arrived in perfect condition loved
A***s –
Quality just otpad, came quickly for 2 weeks
D***r –
Wanted actually clip earrings but at first Look very beautiful
Customer –
everything is ok. delivery in 18 days
Customer –
A beautiful set, came to the moscow region for a month
A***o –
Lovely goods! I recommend. Fast shipping and nice store
Customer –
Thank you very much. I liked the product very much. Put 3 pins and bracelet as a gift.
I***h –
really beautiful, the the store’s communication is thanks very much once again
P***z –
Really recommended, they are the same as the pictures, they shine very cute, and didn’t take long to arrive
R***r –
Perfect, exactly as in the photo, very satisfied and me and my sister whom i ordered at the prom, then when i dress the skin of the photo
M***o –
Pradavitsa i recommend, the parcel came in 2 weeks, all whole, very chic set.
V***s –
Very beautiful shine. Happy! Recommend
Customer –
Delivery in 27 days to Morocco Thank you store for the gift Recommended seller
P***a –
Thank you very much! Happy. Everything is super. Very fast shipping. Track tracked. Thank you!!! Order, will not regret
Customer –
Spent time to arrive, and when a stone necklace had fallen. But the price still worth it. Came a gift bracelet
C***v –
A little delayed the product for colombia but very good service and arrived just like what i had ordered before a gift bracelet arrived
Customer –
It’s beautiful! It came after a long time, i thought it wouldn’t come but if it came, the store hardly communicated. He’s missing two pearls, one in one earring and one in the necklace, the crown is fine.
V***m –
Shipping less than 2 weeks Just like in the description Nothing fell off, everything. Thank you very much!!!
L***o –
Arrived in perfect condition, beautiful piece, even more beautiful in person.
L***o –
The order was made 23.06, in the rostov region came 18.07! Seller many thanks, asked to send as soon as possible, which was done! Ordered for the bride, in reality even better, i recommend, order will not regret! Seller 10 ++++++ and many thanks!
M***a –
Excellent! 100% recommended and very good quality material
Customer –
Perfect, thank you
A***a –
Beautiful! Perfect! Silver! Still came a toast. Arrived very fast! Very shining and is beautiful!!
G***a –
Just receive my order! Lindaaaa! Only took a little in China to send to Brazil, but always attentive store!
A***v –
Thank you for the jewelry and necklace. Very cool looks. The store many thanks for the gift (bracelet) it is very beautifully in harmony with the set