We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.82 out of 5 based on 33 customer ratings
33 reviews
100% of buyers enjoyed this product!
5 stars
( 27 )
4 stars
( 6 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
I***a –
It’s been a long time. But it looks good, also vacuum packing. in general, well done, i recommend.
Rated 5 out of 5
B***b –
It took a very long time. And so no trinket for this money. Wife liked it)
Rated 5 out of 5
V***v –
The ordered ring arrived in the original packaging-inside the air bubble, which eliminates possible trouble during the shipment, and will pass the ring to the wife, so that she appreciated the creativity of the packaging of the jewelry. The ring looks completely identical to the information on the site. Shop recommend and thanks to the store.
Rated 4 out of 5
Customer –
A long walk opened a dispute and the ring came in a mailbox
Rated 5 out of 5
O***o –
A good ring, packed yourself see how)))
Rated 5 out of 5
R***g –
Thank you, the goods came, though it was very long-almost 3 months. Already forgot about it, but today i found it accidentally in the mailbox. The ring is cute, even the sample costs 925. As a gift to a girl will go)))
Rated 5 out of 5
R***a –
Very beautiful, although it took a long time.
Rated 5 out of 5
Customer –
The store properly extended the protection, but the order unfortunately did not get in my hands, at least for the time being, it is possible to show up
Rated 5 out of 5
N***a –
The goods were sent very quickly, but he walked very long, almost 3 months. But the store was well done, extended the term. A beautiful ring, in my 16 just right.
Rated 5 out of 5
Y***a –
Beautiful ring. There are small defects, but not scary. 100% not silver, pollination. I spiked the file with a notch, inside something similar to a copper alloy. Allergies have not yet caused, but i wear not constantly.
Rated 4 out of 5
O***n –
The ring is pretty. But the stone is not as light blue as in the photo.
Rated 5 out of 5
T***a –
Already and did not hope to get a ring, but after 3 months it came. Cute. A little cheap looks pebble, but in general not bad. I advise you.
Rated 5 out of 5
A***N –
It came in a month, not tracked. Everything is good, as in the description.
Rated 5 out of 5
M***m –
The ring corresponds to the description, for such a price. Satisfied purchase. I did not communicate with the store. The parcel came in the agreed time. The ring was in vacuum packing.
Rated 5 out of 5
K***a –
Ring nice consistent with the description.
Rated 5 out of 5
I***h –
All hockey
Rated 5 out of 5
V***d –
Beautiful ring, wife approached.
Rated 5 out of 5
E***a –
The ring is very cute i’m delighted.
Rated 4 out of 5
V***r –
The ring perfectly fit in size, i liked that it can be adjusted, there is a defect (there is no one pebble), for this i shoot one star. In general, the goods are not bad, their money is worth
Rated 5 out of 5
A***x –
Shipping
Rated 5 out of 5
U***a –
The ring fully corresponds to the description, delivery is fast.
Rated 5 out of 5
V***a –
Very nice ring! The daughter is delighted! Does not remove it
Rated 5 out of 5
E***a –
Beautiful ring, does not look cheap, for its price)-chic)
Rated 5 out of 5
V***p –
Cute ring. Delivered to the mailbox two months and a week after the order. The polite store reassured that the goods would be received. I did not look at the sample. Thank you, purchase is happy.
Rated 5 out of 5
S***v –
Dovgo went 2.06. For 6.07. Back up, ale is a defect on the stone, check out the view. You can see on the first photo. 3 store did not lie.
Rated 5 out of 5
N***o –
I liked the ring, it looks beautiful on the hand.
Rated 5 out of 5
G***a –
Delivery is almost two months, but i liked the ring, you can adjust the size. I recommend to buy
Rated 4 out of 5
B***l –
Good packaging but expected in a box or bag.
Rated 5 out of 5
O***o –
The order came in two months, very long. untracked.
Rated 4 out of 5
Customer –
The order came in a month. The store packed very well. Honestly, i don’t see a fox face. Everything is flattened. The ring is just with blue crystal.
Rated 5 out of 5
A***v –
The goods are good, the store sociable packed perfectly, there were problems with the mail, addressed to the seller he extended the protection, in general everyone is happy with the seller thanks.
Rated 4 out of 5
M***o –
Recommended store, the product quite similar to publication, i arrive fast to south america, 21/7/_ 8/8, excellent, well-tracked, well-framed communication
Rated 5 out of 5
N***a –
The ring is cool, in the photo it is more massive than in real.
I***a –
It’s been a long time. But it looks good, also vacuum packing. in general, well done, i recommend.
B***b –
It took a very long time. And so no trinket for this money. Wife liked it)
V***v –
The ordered ring arrived in the original packaging-inside the air bubble, which eliminates possible trouble during the shipment, and will pass the ring to the wife, so that she appreciated the creativity of the packaging of the jewelry. The ring looks completely identical to the information on the site. Shop recommend and thanks to the store.
Customer –
A long walk opened a dispute and the ring came in a mailbox
O***o –
A good ring, packed yourself see how)))
R***g –
Thank you, the goods came, though it was very long-almost 3 months. Already forgot about it, but today i found it accidentally in the mailbox. The ring is cute, even the sample costs 925. As a gift to a girl will go)))
R***a –
Very beautiful, although it took a long time.
Customer –
The store properly extended the protection, but the order unfortunately did not get in my hands, at least for the time being, it is possible to show up
N***a –
The goods were sent very quickly, but he walked very long, almost 3 months. But the store was well done, extended the term. A beautiful ring, in my 16 just right.
Y***a –
Beautiful ring. There are small defects, but not scary. 100% not silver, pollination. I spiked the file with a notch, inside something similar to a copper alloy. Allergies have not yet caused, but i wear not constantly.
O***n –
The ring is pretty. But the stone is not as light blue as in the photo.
T***a –
Already and did not hope to get a ring, but after 3 months it came. Cute. A little cheap looks pebble, but in general not bad. I advise you.
A***N –
It came in a month, not tracked. Everything is good, as in the description.
M***m –
The ring corresponds to the description, for such a price. Satisfied purchase. I did not communicate with the store. The parcel came in the agreed time. The ring was in vacuum packing.
K***a –
Ring nice consistent with the description.
I***h –
All hockey
V***d –
Beautiful ring, wife approached.
E***a –
The ring is very cute i’m delighted.
V***r –
The ring perfectly fit in size, i liked that it can be adjusted, there is a defect (there is no one pebble), for this i shoot one star. In general, the goods are not bad, their money is worth
A***x –
Shipping
U***a –
The ring fully corresponds to the description, delivery is fast.
V***a –
Very nice ring! The daughter is delighted! Does not remove it
E***a –
Beautiful ring, does not look cheap, for its price)-chic)
V***p –
Cute ring. Delivered to the mailbox two months and a week after the order. The polite store reassured that the goods would be received. I did not look at the sample. Thank you, purchase is happy.
S***v –
Dovgo went 2.06. For 6.07. Back up, ale is a defect on the stone, check out the view. You can see on the first photo. 3 store did not lie.
N***o –
I liked the ring, it looks beautiful on the hand.
G***a –
Delivery is almost two months, but i liked the ring, you can adjust the size. I recommend to buy
B***l –
Good packaging but expected in a box or bag.
O***o –
The order came in two months, very long. untracked.
Customer –
The order came in a month. The store packed very well. Honestly, i don’t see a fox face. Everything is flattened. The ring is just with blue crystal.
A***v –
The goods are good, the store sociable packed perfectly, there were problems with the mail, addressed to the seller he extended the protection, in general everyone is happy with the seller thanks.
M***o –
Recommended store, the product quite similar to publication, i arrive fast to south america, 21/7/_ 8/8, excellent, well-tracked, well-framed communication
N***a –
The ring is cool, in the photo it is more massive than in real.