Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
Neat smooth ring. Natural pearls. I bought 2 rings-white and blue. Very good look together on 1 finger. Seller recommend.
A***n –
Very delicate, beautiful ring. I’m happy. I will order more.
E***e –
Very nice ring according to the description, Delivery 1 month.
M***o –
Very satisfied with the service of this store (ordered the 2nd time). Send the store quickly, delivery about a month (plus or minus), good packing, ring in cute box.) And the ring itself is executed qualitatively, very elegant, tiny cubic zirconia adds charm… adjustable, in closed form corresponds to 16.5 russian, less, it seems, not to do. I would like to know what metal under the coating, but it will be visible after relatively long and regular wearing, i so often do not wear and try not to subject it to water and other procedures.) Therefore, two rings, i think, enough for a long time. The seller thank and recommend the purchase in this store!
Customer –
I’m very happy. Thanks to the store. The ring is beautiful.
K***e –
really pretty
A***v –
Everything is fine)
H***a –
Delivery to kiev-3 weeks. Packing is a puffy bag and a branded box. The photo and description corresponds, the sample 925 is worth. The pearl is beautiful. The ring itself is very thin, more suitable for a young girl. The size variation is clearly limited, as the size 8 fits well, and on the 9th does not climb. In general, i liked it.
Customer –
The ring is gentle, beautiful. Size adjustable. It came in a branded box. There’s a test. I like it, thank you.
T***r –
Gorgeous, looks like expensive piece
L***a –
Perfect, real freshwater pearl
N***a –
Chic
B***a –
Good packing. Universal size. Everything perfect
R***r –
Very beautiful natural freshwater pearl! Chic ring, very delicate and elegant! Piece item! Lovely packaging and fast shipping with tracking to destination! Wonderful price! thanks, dear store! Good business for you!
S***s –
Very beautiful and good price and fast delivery, thank you for your good…
M***m –
Thank you for the fast delivery and quality brand packaging. The goods came in excellent condition.
N***a –
Beautiful
N***o –
Nice and elegant