We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.94 out of 5 based on 31 customer ratings
31 reviews
100% of buyers enjoyed this product!
5 stars
( 29 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
O***a –
Everything is super! The chain is excellent does not lose color, fast delivery! Prodovets umnichka!!!!
Rated 5 out of 5
O***a –
Pendant super! Take it will not regret! Like gold! Does not lose color! Prodovets umnichka!
Rated 5 out of 5
V***n –
The goods came quickly, packed well, corresponds to the description.
Rated 5 out of 5
Customer –
I love the size of the necklace. Just like the description. The only thing I wasn’t a big fan on, is that I had to buy the pendant and chain separately.
Rated 5 out of 5
A***v –
Very beautiful quality decoration good store recommend shipping very fast
Rated 5 out of 5
P***o –
Very very fast shipping and good packing.Nice store,product good quality and I recommend this seller.
Rated 5 out of 5
V***v –
The goods came in a month and a half, the quality is normal, though i do not understand when i ordered the action two products at one price, as always pure zamanuha.
Rated 5 out of 5
T***a –
Great pendant. Very similar to gold
Rated 5 out of 5
R***r –
Everything is fine, thanks to the store, i recommend.
Rated 5 out of 5
I***. –
Gorgeous looks!!!!!
Rated 5 out of 5
K***k –
Order came quickly i was happy surprised packed well all in general pendant liked thank you store recommend
Rated 5 out of 5
R***v –
Everything is super! look like gold. Delivery is fast. The store is well done. I recommend.
Rated 5 out of 5
S***v –
Thank you very much goods received, corresponds to the description, delivery is fast!!!
Rated 5 out of 5
A***v –
Glitters like gold. Size as 1 russian ruble. The quality of norms, only in my opinion a circle curve, but it’s only cancer because of the tail. Even in the photo of the store, if you like it can be seen. But not critical, i liked it. Take it!!!
Rated 5 out of 5
N***a –
Classy costume jewelry, from gold is a little different, but i will wear it, thank you, i recommend to buy.
Rated 5 out of 5
N***o –
Excellent pendant, heavy, from gold do not distinguish at first glance, in the photo the chain is gold!
Rated 5 out of 5
O***n –
Ten days before perm.
Rated 4 out of 5
Customer –
The cross is excellent beautiful and big, and the chain is short and no on such cross. Reached 16 days to lo. Thank You
Rated 5 out of 5
A***a –
It’s just wow! From gold is not different))
Rated 5 out of 5
A***a –
The quality is excellent, the delivery is fast, the purchase is satisfied with the store i recommend.
Rated 5 out of 5
A***e –
Delivery was very fast, I’m very happy just one something I thought the necklace will be more tight
Rated 5 out of 5
M***o –
Very nice, i have already bought a lot in this house the quality is great and i always recommend it for the great quality it has
Rated 5 out of 5
T***a –
Beautiful, delicate chain. She took along with the pendant, the color of the pendant is very similar to russian gold, the chain turned out to be slightly more pink. Delivery is fast.
Rated 5 out of 5
A***a –
Got it before. Thank you very nice
Rated 5 out of 5
I***r –
Nice Zodiac Sign Constellations Pendants Necklaces For Women. Thank you.
Rated 5 out of 5
I***r –
Nice Necklaces For Women Men 585 Rose Gold Male . Thank you So much.
Rated 5 out of 5
R***r –
Beautiful pendant, recommend
Rated 4 out of 5
W***o –
Product took a bit long to come (4 weeks 5 days) and was a bit smaller than i thought. Besides that, it looks as described.
Rated 5 out of 5
R***r –
Externally it looks not bad, the chain is slightly pink than the pendant itself, came before the expected period, was not tracked.
Rated 5 out of 5
V***e –
Mulțumesc vânzătorului!
Rated 5 out of 5
Customer –
Beautiful suspension, i want to wear it for a long time, i will hope. i came straight at the end of the term.
O***a –
Everything is super! The chain is excellent does not lose color, fast delivery! Prodovets umnichka!!!!
O***a –
Pendant super! Take it will not regret! Like gold! Does not lose color! Prodovets umnichka!
V***n –
The goods came quickly, packed well, corresponds to the description.
Customer –
I love the size of the necklace. Just like the description. The only thing I wasn’t a big fan on, is that I had to buy the pendant and chain separately.
A***v –
Very beautiful quality decoration good store recommend shipping very fast
P***o –
Very very fast shipping and good packing.Nice store,product good quality and I recommend this seller.
V***v –
The goods came in a month and a half, the quality is normal, though i do not understand when i ordered the action two products at one price, as always pure zamanuha.
T***a –
Great pendant. Very similar to gold
R***r –
Everything is fine, thanks to the store, i recommend.
I***. –
Gorgeous looks!!!!!
K***k –
Order came quickly i was happy surprised packed well all in general pendant liked thank you store recommend
R***v –
Everything is super! look like gold. Delivery is fast. The store is well done. I recommend.
S***v –
Thank you very much goods received, corresponds to the description, delivery is fast!!!
A***v –
Glitters like gold. Size as 1 russian ruble. The quality of norms, only in my opinion a circle curve, but it’s only cancer because of the tail. Even in the photo of the store, if you like it can be seen. But not critical, i liked it. Take it!!!
N***a –
Classy costume jewelry, from gold is a little different, but i will wear it, thank you, i recommend to buy.
N***o –
Excellent pendant, heavy, from gold do not distinguish at first glance, in the photo the chain is gold!
O***n –
Ten days before perm.
Customer –
The cross is excellent beautiful and big, and the chain is short and no on such cross. Reached 16 days to lo. Thank You
A***a –
It’s just wow! From gold is not different))
A***a –
The quality is excellent, the delivery is fast, the purchase is satisfied with the store i recommend.
A***e –
Delivery was very fast, I’m very happy just one something I thought the necklace will be more tight
M***o –
Very nice, i have already bought a lot in this house the quality is great and i always recommend it for the great quality it has
T***a –
Beautiful, delicate chain. She took along with the pendant, the color of the pendant is very similar to russian gold, the chain turned out to be slightly more pink. Delivery is fast.
A***a –
Got it before. Thank you very nice
I***r –
Nice Zodiac Sign Constellations Pendants Necklaces For Women. Thank you.
I***r –
Nice Necklaces For Women Men 585 Rose Gold Male . Thank you So much.
R***r –
Beautiful pendant, recommend
W***o –
Product took a bit long to come (4 weeks 5 days) and was a bit smaller than i thought. Besides that, it looks as described.
R***r –
Externally it looks not bad, the chain is slightly pink than the pendant itself, came before the expected period, was not tracked.
V***e –
Mulțumesc vânzătorului!
Customer –
Beautiful suspension, i want to wear it for a long time, i will hope. i came straight at the end of the term.