We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.86 out of 5 based on 28 customer ratings
28 reviews
100% of buyers enjoyed this product!
5 stars
( 24 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 4 out of 5
G***r –
To samara went 2 months. I wasn’t hoping they ‘d come. As a result, they threw in the mailbox
Rated 5 out of 5
U***u –
So very lovely.
Rated 4 out of 5
A***a –
Very cool look. Honestly so yourself, you can see somewhere blown paint, but pancake, 40₽ is not a pity. Especially from afar not to see
Rated 5 out of 5
T***f –
Nice earings
Rated 5 out of 5
M***o –
Came to the arkhangelsk region the maximum delivery time, and even + 4 days, but as for me, not too long. The main thing-correspond to the description, and generally awesome!! Came in a bag, look like in the photo. The only thing is bent sticks (?) that are inserted into the ears, but it’s not scary. I also thought that they would be a little less, but this is not a minus. I’m really happy, i got a lot of questions about where i bought this beauty.
Rated 5 out of 5
S***n –
They are good!
Rated 5 out of 5
A***a –
Delivery to moscow a little more than a month, threw in the mailbox. Light, look good, but as if with scratches, but can not be seen if not to look
Rated 5 out of 5
K***a –
Ok lah!
Rated 5 out of 5
R***r –
The goods are of excellent quality. Just been a long time. Russian post fails yet.
Rated 5 out of 5
P***p –
Earrings chic. Only very heavy. I thought they were made of lighter material. And they’re like steel. The clasp will not hold them. We need to come up with something else.
Rated 5 out of 5
V***a –
They came in 1,5 months. They were thrown in the mailbox. On quality: for its price of 40 rubles-everything is fine, the clasp holds normally, the earrings look like in the photo. I recommend.
Rated 5 out of 5
R***r –
I liked everything, i recommend the store, i will order more.
Rated 5 out of 5
Customer –
Very cool earrings, good quality
Rated 5 out of 5
Customer –
Good earrings. Came in two weeks in hmao.
Rated 5 out of 5
T***a –
Packing is normal, all whole
Rated 5 out of 5
E***n –
Universal earrings, most often i wear them. I order the second time, everyone is happy.
Rated 5 out of 5
A***a –
Beautiful earrings
Rated 5 out of 5
Y***a –
Earrings look dignified, but quite heavy
Rated 5 out of 5
R***r –
Lungs. Look great. The ears were bent (straightened easily. It was 3 pairs of earrings. I will not reduce the assessment, because. It’s shipping, not the store’s fault. The seller is well done) jewelry is good! I will order)
Rated 5 out of 5
A***a –
Excellent recommend
Rated 4 out of 5
I***a –
Not bad earrings, light, a little lost while we arrived can be seen in the photo, packed in a puffy.
Rated 5 out of 5
S***s –
Everything is fine! Many different jewelry ordered. Everything came whole. Thank you store
Rated 5 out of 5
F***r –
Great quality. I usually order from this supplier and I highly recommend!
Rated 5 out of 5
A***a –
Very cool, delivery fast
Rated 5 out of 5
V***a –
Came in about 3 weeks, very cute. Purchase satisfied.
Rated 5 out of 5
Customer –
Beautiful earrings, i advise)
Rated 5 out of 5
R***r –
Earrings look great. As in the photo.
Rated 4 out of 5
M***a –
Beautiful, think allergy will be material Trash and cheap! For such money what i wanted). Delivery long. with the store did not communicate
This Item Description
G***r –
To samara went 2 months. I wasn’t hoping they ‘d come. As a result, they threw in the mailbox
U***u –
So very lovely.
A***a –
Very cool look. Honestly so yourself, you can see somewhere blown paint, but pancake, 40₽ is not a pity. Especially from afar not to see
T***f –
Nice earings
M***o –
Came to the arkhangelsk region the maximum delivery time, and even + 4 days, but as for me, not too long. The main thing-correspond to the description, and generally awesome!! Came in a bag, look like in the photo. The only thing is bent sticks (?) that are inserted into the ears, but it’s not scary. I also thought that they would be a little less, but this is not a minus. I’m really happy, i got a lot of questions about where i bought this beauty.
S***n –
They are good!
A***a –
Delivery to moscow a little more than a month, threw in the mailbox. Light, look good, but as if with scratches, but can not be seen if not to look
K***a –
Ok lah!
R***r –
The goods are of excellent quality. Just been a long time. Russian post fails yet.
P***p –
Earrings chic. Only very heavy. I thought they were made of lighter material. And they’re like steel. The clasp will not hold them. We need to come up with something else.
V***a –
They came in 1,5 months. They were thrown in the mailbox. On quality: for its price of 40 rubles-everything is fine, the clasp holds normally, the earrings look like in the photo. I recommend.
R***r –
I liked everything, i recommend the store, i will order more.
Customer –
Very cool earrings, good quality
Customer –
Good earrings. Came in two weeks in hmao.
T***a –
Packing is normal, all whole
E***n –
Universal earrings, most often i wear them. I order the second time, everyone is happy.
A***a –
Beautiful earrings
Y***a –
Earrings look dignified, but quite heavy
R***r –
Lungs. Look great. The ears were bent (straightened easily. It was 3 pairs of earrings. I will not reduce the assessment, because. It’s shipping, not the store’s fault. The seller is well done) jewelry is good! I will order)
A***a –
Excellent recommend
I***a –
Not bad earrings, light, a little lost while we arrived can be seen in the photo, packed in a puffy.
S***s –
Everything is fine! Many different jewelry ordered. Everything came whole. Thank you store
F***r –
Great quality. I usually order from this supplier and I highly recommend!
A***a –
Very cool, delivery fast
V***a –
Came in about 3 weeks, very cute. Purchase satisfied.
Customer –
Beautiful earrings, i advise)
R***r –
Earrings look great. As in the photo.
M***a –
Beautiful, think allergy will be material Trash and cheap! For such money what i wanted). Delivery long. with the store did not communicate