Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
I’m very glad that i found such a store for myself. Bijouterie quality. beautiful. Stylish and affordable. the store is responsive and even responded to the request to increase the protection of the buyer. because the parcel was delayed.
K***a –
Earrings cool, came quickly, alone already lost, ordered again such that sowed.
D***d –
The earring is smaller than it looks.
P***a –
10/10
R***r –
looks exactly like the photo! Do recommend
L***a –
Received quickly, thanks to the store! After checking, i will add a review.
E***a –
Neat, beautiful earrings.
Y***a –
Three days ago i opened a dispute with iia… hurray! Today they still reached me… Delivery to eagle… very very long. .. About the quality… For such a cost, i do not even turn my tongue, something to say… i will abstain! But about the design… They are very and very beautiful! Gentle! The sweetest! I really liked them! And in general, this store has the most beautiful assortment! Such would serbs in gold, yes with natural pearls …. mmmmmmmm …. Thanks to the seller for such beauty!)))))
Customer –
Small, pleasant to the touch and by weight, i advise
A***v –
Satisfied
H***l –
Appear larger in picture! But I liked them so (smaller than was waiting) super cute and elegant, there was nothing waiting! Seems to have good quality! Recommend the product and the store
Customer –
Earrings went long, .. Very (but like they were sent from the beginning to the wrong city .. Waiting 2 months… but they are of cool quality .. I really liked ..
A***i –
Come with marriage
M***m –
Earrings really liked, not worse than dawn
E***a –
The coolest is asymmetry. I liked them very much, they-hit jewelry) went a month to vladivostok
V***n –
Great. Good store. I am satisfied
Customer –
Shipping fast Very beautiful earrings
E***a –
Beautiful)
R***r –
Earrings liked, made neatly. A little less than i expected, but everything looks good early. Came for a month.
E***a –
Good costume jewelry.
Customer –
IN fact less than the picture. Look cheap
A***t –
The pearls looks weird and very fake. Not so nice
Customer –
Very cool earrings!
Customer –
Just like the photo, thanks.
A***a –
Earrings are beautiful. Went a month to the vologda region
M***D –
All ok!)
L***a –
Very beautiful earrings, thank you
Z***a –
Good, pearls glued
D***a –
I liked it very much, i recommend it.
E***a –
Walking for a long time… I already thought that i could not wait, but hurray! Triangles i liked more.