Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a –
Very cute earrings))) took complete with pearls. The goods were tracked, came safely and safely. I recommend the product and the store-it is very sociable))
A***a –
Quite norms, carnations,
E***h –
I ordered earrings and a ring. The order was long 2 months. Carnations are beautiful, bought at a discount for 78 rubles. Thank you very much to the store!
A***e –
Beautiful loops, consistent with the description.
N***a –
Natural pearls. Both pearls are the same size. It’s worth a test.
J***o –
Very nice pearls and fresh water, authentic. Ideal size. I recommend the purchase. They come with gift velvet sachet.
O***a –
The goods were sent on 08.05.2019, received at the post on 31.05.2019. I live in g. Naberezhnye chelny. Earrings are beautiful, as i expected. Neat, smooth. Made qualitatively. Thanks to the store for the quality goods!
P***a –
Look bigger pictured but are beautiful and delicate
T***o –
Fast shipping
Customer –
Maximálna spokojnosť dorazili for 3 týždne from objednania
M***a –
Perly dosli for 3 tyzdnov from objednanania som S them maximálne peaceful Su Super
Customer –
The goods came, walked for a long time. Seller. sociable, extended protection. Of the minuses, the beads differ in size (one flattened, and the other convex, but can not be noticeable in the ears).
Customer –
Very cute.
V***v –
Forgot one plug to put. In russia to saratov two months almost went. And so the earrings are cute, velvet bag as a gift. Thank you.
A***t –
Very happy. Received on time
L***a –
Good quality!
V***a –
Lovely! Soon it’s green, but it’s exactly the color on the eyes of mi. A lot of removable from the purchase.
M***a –
Super thanks you perfect
C***n –
Looks fabulous!!! Highly recommended
M***t –
Perfect! Very pretty earrings in real cultured pearl… Very good materials. I appreciate the care put in the packaging (bubble wrap) individual plastic bags, on the other hand I had a single red bag and I will offer this to two different people. Received in 20 days in France, I recommend the store.
M***m –
The parcel is satisfied, the packaging in a very beautiful branded box pleased. Thanks to the store.
M***e –
goooooood~~
N***a –
Simpotic
S***i –
Earrings according to write.
A***e –
Labai gražūs
V***r –
Very beautiful and quality! Pearls are exactly natural. Worth a test
A***a –
Excellent carnations, there is a test on the locks and on the pin, natural pearls!
M***s –
I ordered it on june 22 and it arrived on september 17, the store did not reply my message, the product comes well protected. That’s just why one less star.
Z***K –
I got this Pearl Earrings set for my partner! i really hope she’ll love it. I am definitely impressed by the store’s product. It is as perfectly described. Very happy indeed!