Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***k –
Bracelet cute and solid
N***G –
Beautiful bracelet, it’s a second order (the first one had a big black spot in the middle, so I asked the store to refund or resend a new one). I received a new one 10 days later, fortunately any quality problems. Very honest seller, did what he promised. Fit perfectly my thin wrist (anyway the size is ajustable). Very good quality for this price. Recommend the bracelet and the seller
I***y –
Nice bracelet. Wife loves it. Thanks store.
A***a –
The bracelet is beautiful, on some elements it can be seen that it is metal. And in general, very cute costume jewelry
G***r –
This look
P***m –
Good recommend this….
V***v –
Received fast, enjoyed, and very beautiful, all match description give store, recommend the store, thank you.
E***A –
Got a bracelet! Very satisfied! Thank you very much for such fast delivery. The product is very high quality and the store is responsible! I recommend!
F***i –
Very beautiful and high quality!fast delivery and store recomended!
L***k –
Beautiful
S***i –
Good Packaged.. Very beautiful.. Quick ship store
P***p –
Product arrived to Poland after about 3 weeks. Very fast shipping. Bracelet compatible with description store. Circumference adjustable fit perfectly. Thank you.
I***d –
Goes great product
S***e –
Okey
M***m –
It takes 26 days to reach at Mymensingh in Bangladesh. After getting the product it seems to be more expensive.
S***i –
Same as the picture. Received in 10 days expedition very fast thank you to the store
R***s –
Super!
R***a –
The bracelet is just super, very similar to gold. Pebbles ace in place, made very carefully. Because of the chain will fit any fullness of the hand. Packed was well in the pup so when the shipment was not damaged. The light is very beautifully poured. They sent 16.06 came 18.07. I really liked it. I advise everyone. The store is well done.
K***n –
verry beatiful sweetness 1A
P***a –
More Perfect, recommend this store and this item!!! Took just 15 days
D***e –
love the design
M***s –
He reached my hand in a very short time. Its color is more copper than yellow, so I had to give it four stars.
J***s –
The bracelet corresponds to the description, ordered for the mother. Everything is super. The goods arrived in two weeks. Thank you very much to the store. Respect
M***a –
Good quality
M***i –
Fast delivery and received. 18 days taken to receive after order date. Items not try yet, feedback i will reply soon. Thanks & recommended.
F***m –
sublime
R***a –
Delivery was about a month. This bracelet i bought my sister. I already have this, i wear it without removing it for about two months. And washed in him and his soap rubbed, gilding from him does not cover and the bracelet does not blacken, but some links on a thin chain slightly rose, but it is not scary and not noticeable. The lock is very strong, it’s hard to fasten itself, but i learned. The coating is very similar to gold. This is a very high quality costume jewelry. I definitely recommend this beautiful bracelet to other buyers. And thank you very much to the store.
Customer –
Very nice bracelet!. I recommend it!.
L***r –
Beautiful, exquisite, high quality and late delivery
A***a –
Bracelet very pretty, nieduże money and jewelry very elegant. Thank you.
W***o –
Good day my bracelet came damaged, not want this product!
V***v –
I love it
M***t –
Très joli bracelet
A***f –
looks good