Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of themall24.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***s –
The goods arrived fast enough. Packed perfectly. The only negative: a weak clasp.
S***a –
Very good, adjustable for any size. The clasp opens you cut off properly and back the latch you click. I did for 1 minute straight on the arm, i do not like it when it hangs.
Y***a –
I liked everything very much. Corresponds to the picture.
S***b –
A+, easy to make it fit, quick delivery (29-5 》 8-6)
G***r –
Very beautiful!!!!
N***s –
Hello friends! This item is of excellent quality materials and fully match the description! Delivery month. I recommend the product and the store! All the world friends!
B***a –
In general, the bracelet is cool. But i got married. I’ll try to paint. The store returned part of the cost.
Customer –
Shipment szła ultra long bracelet cool, with dimmable (can cut strips). Recommend.
J***e –
Gražios bet kvapas stiprokas.
O***a –
The bracelet is very cool!!! Made qualitatively. Genuine leather!!! The only negative it is very big for me ((((it may turn out to reduce it. Put it in the mailbox. Delivery was long. The store extended the protection, for which he special thanks)
V***s –
Cute the bad thing is i’ll have to adjust it because it’s loose
E***s –
Very good quality
A***a –
On a broad hand. The buckle is not comfortable, magnetic lighter. But the bracelet is quality and beautiful
M***e –
Although very big on my wrist
Customer –
luv it. And fair price. Ordered 15th Jul , store shipped out item the following day and received in Vancouver Canada in 9 business days. Thanks seller. Recommend you for sure
L***s –
Nice
R***v –
Quality bracelet. What you need
Customer –
The bracelet is good for your money. Purchase satisfied.
J***m –
All SA beautiful
A***a –
The bracelet corresponds to the description
A***i –
Very cute. Nice castle. Genuine leather. Came very quickly. I recommend.
I***a –
Cute bracelet, the strips are really made of genuine leather. I have a thin wrist bracelet too big. If you try, you can reduce…
A***a –
Finally arrived! Smells like leather, the buckle is reliable, all the beads are in place. I did not like that i came all skewed (apparently so lucky) and the fact that the honor of metal parts slightly oxidized. In general, not bad)
J***r –
its real leather. came quickly
G***a –
Excellent, genuine leather! Thank you!!!
G***P –
Commodity пришёл quickly, продовца recommend
G***a –
The bracelet is cool, the metal buckle, fit in size.
S***i –
When it arrived was as beautiful as the store’s description
E***a –
Peter reached in a month, the son is happy.
Customer –
NICE
L***a –
The bracelet is a little different as in the photo. The middle part is less than the side leather strips, they somehow hang out, and all the trinkets planted on them move somewhere. I’m unhappy with the purchase!
D***a –
The bracelet went a month and a half to the rostov region. In general, it’s fast. Sometimes three months to me go parcels. Smells like skin. Everything is done neatly. The buckle is good. I was satisfied. Especially for such a price. I bet five. Thank you store!